Manager, Client Relations

Job Description

Ingram Content Group (ICG) is hiring a Manager, Client Relations to join our team in New York. The Manager, Client Relations works with Two Rivers leadership to facilitate the day-to-day operations of the Client Relations team and implement brand strategy. They will also manage the relationship with an assigned subset of client publishers, oversee brand marketing initiatives and Two Rivers client communication.

Ingram Content Group (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries, and educators, Ingram makes these services seamless and accessible through technology, innovation, and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print-on-demand, and digital learning.

The world is reading, and it is our goal to connect as many people to the content they want in the simplest ways. If you share that passion, enjoy working in a fast-paced environment and want to contribute to a strategic part of the business that is evolving and expanding, we can’t wait to meet you!

Required Qualifications:

• Bachelor’s Degree
• 6 years of client management/relations experience and/or relevant publishing experience.
• 1 year of supervisory or project coordination experience
  
  
  

Key Responsibilities:

• Oversees brand and publisher level client communications including the brand newsletter.
• Serves as a liaison and advocate between assigned client publishers and the Ingram organization including formal and informal communications, inventory planning and management, Ingram Content Group activity relating to the publisher.
• Evaluates client expectations, Ingram’s ability to meet those expectations and forms strong interactions with all levels within the publisher.
• Provides guidance on clients’ publishing programs and individual titles.
• Interacts with IPS sales team on commercial outreach and sales projections on a regular basis.
• Partners with the IPS Sales and ICG Trade Show & Events teams to design and manage semi-annual sales conferences for client publishers as well as other client events.
• Manages the day-to-day activities of the Two Rivers Client Relations Coordinator and Office Administration team, including on-going training, mentoring, and education to ensure their professional growth.
• Educates clients on ICG service offerings including Metadata and Marketing, Lightning Source, and digital sales, and best usage of these programs tailored to client needs.
• Manages seasonal deadlines, Edelweiss cataloging, client publicity update process, and maintenance of up-to-date business materials.
• Collaborates with the Senior Manager, Client Relations on brand marketing strategy, including website development and brand presence at select trade shows.
  
  
  

Hiring Salary Range: $87,475k - $110,601k. This range represents the anticipated low and high end of the salary for this position. It will be determined by factors including but not limited to: the applicant’s education, experience, knowledge, skills, and abilities, geographic location, as well as internal equity and alignment with market data.

Additional Information

Perks/Benefits:

• A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
• 15 vacation days & 12 sick days accrued annually and 3 personal days
• 401K match, Life and AD&D, Employee Assistance programs, Group Legal, & more
• Encouraged continued education with our tuition reimbursement program
• Financial and in-kind opportunities to engage with non-profits in your community
• Company match program for United Way donations
• Volunteer opportunities and in-kind drives for non-profits throughout the year
• Casual Dress Code
  
  

Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.

• EOE-Race/Gender/Veterans/Disabled
• We participate in EVerify
• EEO Poster in English
• EEO Poster in Spanish