Digital Documentation Specialist

Job Description

Ingram Content Group (ICG) is hiring a Digital Documentation Specialist. to contribute to our CoreSource team.  This person will be based in our Lavergne, TN office in the greater Nashville area.  

In this role, the Digital Documentation Specialist: Creates, maintains, and refines product documentation and education for CoreSource, a digital distribution platform supporting the book publishing industry. This position focuses on creating educational resources that help clients effectively use our products. The role translates complex technical concepts into simple, understandable features and ensures alignment with the product strategy. Creates and maintains product documentation for assigned products and services, including updates for monthly releases and everyday enhancements. Compiles and analyzes reports, delivering KPIs and actionable recommendations to improve product resources and business outcomes.

Do you have experience working with publishers?  Have a passion for helping publishers be successful?

At Ingram, our publisher-facing business offers more than just traditional wholesale services.   It offers fully integrated and relevant solutions for client publishers. Comprised of book printing, digital book, distribution, publishing sales and marketing services, this part of Ingram’s business helps publishers discover more ways to sell content in markets across the globe.  Based in the Nashville area, New York, Berkeley and other locations, our teams are collaborative, innovative, dynamic, and passionate about the business. 

The world is reading, and it is our goal to connect as many people to the content they want in the simplest ways.  If you share that passion, enjoy working in a fast-paced environment and want to contribute to a strategic part of the business that is evolving and expanding, we can’t wait to meet you!

Required Qualifications:

• Bachelor’s degree or equivalent year for year directly-related experience.
• 2 years’ reporting, writing, product, operations, or analytics experience

Preferred Skills:

• Knowledge of business and management principles involved in strategic planning, resource allocation, product management, and coordination of people and resources
• Keen interest in – and understanding of -- software products
• Complex problem-solving skills
• Prioritization skills
• Advanced organization and time management skills
• Strong personal computing skills
• Oral and written communication skills
• Critical thinking skills

Key Responsibilities:

• Executes content strategy for CoreSource, with input and direction from Senior Manager, Digital Services and other stakeholders.
• Prepares product documentation and videos for customers and internal stakeholders.
• Reviews requirements and writes specifications for product features to support client useability; applying critical thinking and thoughtful questioning to understand the underlying requirement behind a feature request.
• Oversees the betterment of product documentation to support product useability and client satisfaction.
• Authors and develops training curriculum for internal and external customers.
• Interfaces regularly with Account Management team, Marketing and other internal stakeholders to incorporate customer feedback into product enablement strategy.
• Builds platform guidance for end user using WalkMe and other tools.
• Participates in questions-and-answer sessions as needed. Contributes to knowledge base for assigned digital product.

Hiring Salary Range: $74,353k - $94,011k. This range represents the anticipated low and high end of the salary for this position. It will be determined by factors including but not limited to:  the applicant’s education, experience, knowledge, skills, and abilities, geographic location, as well as internal equity and alignment with market data.

Additional Information

Perks/Benefits:

• A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
  • 15 vacation days & 12 sick days accrued annually and 3 personal days
  • 401K match, Life and AD&D, Employee Assistance programs, Group Legal, & more
  • Wellness program with access to onsite gym and basketball court for associates
• Encouraged continued education with our tuition reimbursement program
• Financial and in-kind opportunities to engage with non-profits in your community
  • Company match program for United Way donations
  • Volunteer opportunities and in-kind drives for non-profits throughout the year
• Take breaks or brainstorm in our game room with ping pong & foosball
• Casual Dress Code & Flexible Schedules (per team)

The world is reading, and Ingram Content Group (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print-on-demand, and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd. 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.

• EOE-Race/Gender/Veterans/Disabled
• We participate in EVerify.
• EEO Poster in English 
• EEO Poster in Spanish