What are the responsibilities and job description for the Technical Documentation Specialist position at Star International Holdings?
Description
The Technical Documentation Specialist is responsible for creating, maintaining, and distributing technical documents, including operation manuals, service instructions, and other supporting materials. This role ensures that complex technical information is communicated clearly and effectively to engineers, service personnel, customers, and service agents. The specialist also develops technical illustrations, incorporates wiring diagrams, and manages documentation updates in coordination with engineering changes.
Duties and responsibilities
1. Research, develop, and produce technical documents for operation manuals, service kits, and other applications.
2. Model equipment using engineering BOMs in CAD programs to create detailed technical illustrations and exploded views.
3. Create high-quality technical illustrations in Adobe Illustrator from CAD models.
4. Gather data through documentation review, drawings, wiring diagrams, interviews with engineers and technical staff, and published material.
5. Prepare written text and coordinate layout and organization of materials according to outlines and specifications.
6. Generate parts lists to accompany exploded views from BOMs.
7. Review released Engineering Change Orders (ECOs) and update manuals affected by changes.
8. Draft ECOs to release new manuals and document revisions to existing manuals.
9. Assess and address the needs of end users of technical documentation.
10. Revise documents as new issues or updates arise.
11. Organize and maintain an inventory of technical documents for both current and obsolete products across all product lines.
12. Create and size images of parts for the parts website, including watermarking, and assign files to part numbers in the system.
13. Collaborate with external translators to produce operating manuals in multiple languages.
14. Develop Recommended Stocking Lists for all six product lines.
Requirements
Qualifications
- Associate degree or equivalent in Technical Communication, Engineering, or related field.
- Minimum of 3–5 years of experience in technical writing, documentation, or related technical field.
- Strong understanding of technical concepts and ability to communicate complex information clearly.
Software Requirements:
- Engineering Programs: Inventor, SolidWorks, AutoCAD
- Graphic Programs: Adobe InDesign, Illustrator, Photoshop
- Office Tools: Microsoft Office Suite
This position will be based in an office setting, but at times will require a hands-on approach. Occasional work in the manufacturing environment.
Physical requirements
Will be required to lift 30lbs occasionally, as engineering is supported.
