Care Transition Coordinator

Infucare RX is seeking an experienced Care Transition Coordinator to join our team in New Orleans area. Successful Candidate must reside in Downtown New Orleans area and be willing to commute.

As a Care Transition Coordinator, you play a key role in helping patients safely and seamlessly transition from hospital care to home infusion therapy. This position requires excellent relationship-building, patient education, and care coordination skills. The Care Transition Coordinator works closely with hospital discharge planners, physicians, and the InfuCare Rx team to ensure patients receive timely, appropriate, and high-quality infusion care at home. This role reports to the Area Sales Director and requires some travel to hospitals, clinics, and community partners.

As a Care Transition Coordinator, you will play a dual role — driving business development through relationship-building with healthcare partners while supporting seamless transitions of care for patients requiring home infusion therapy. This position is ideal for a motivated professional with both sales acumen and a passion for patient education and coordination.

InfuCare Rx is a leading home infusion provider accredited by URAC and ACHC offering a specialized approach to caring for patients in need of IV therapy and specialty pharmacy services in the homecare setting. We have created an ethical, team oriented, and quality work environment for our employees that cultivates achievement and success.

Roles & Responsibilities

• Coordinate home infusion referrals by obtaining medical records, verifying insurance benefits, and confirming patient eligibility prior to discharge.
• Collaborate with hospital staff, physicians, and case managers to assess patient needs and develop individualized home infusion care plans.
• Educate patients and families on home infusion therapy, insurance coverage, and ongoing care expectations.
• Serve as the primary liaison between hospital teams and InfuCare Rx clinical departments (Pharmacy, Nursing, Intake, Quality) to ensure accurate, safe, and timely care delivery.
• Maintain accurate and complete documentation of all referrals and communications.
• Identify potential risks or barriers to care and proactively escalate to appropriate teams.
• Foster positive professional relationships and promote InfuCare Rx as a trusted, patient-focused partner.
• Ensure compliance with HIPAA, state, federal, and accreditation standards (JCAHO/ACHC).
• Stay current on insurance coverage requirements and reimbursement practices.
• Perform other related duties as assigned.

Required Qualifications

• Bachelor’s degree or at least 3-5 years of sales experience in home infusion, specialty pharmacy, healthcare sales, or hospital-based care coordination.
• Proven success in managing patient transitions, care coordination, or infusion therapy preferred.
• RN, LPN, or Registered Dietitian preferred but not required.
• Strong communication, relationship management, and organizational skills.
• Ability to work independently with minimal supervision.
• Proficiency in Microsoft Office and data entry systems.
• Working knowledge of healthcare insurance, reimbursement, and patient counseling processes.
• Valid driver’s license, meeting company insurance standards.

Confidentiality and Compliance

• Always maintain confidentiality of patient and proprietary information.  
• Observe legal and ethical guidelines for safeguarding the confidentiality of patient and proprietary information.  
• Understand and comply with HIPAA rules and regulations.  
• For all activities, comply with accreditation, legal, regulatory, government and safety requirements.  

Why Join InfuCare Rx?

InfuCare Rx offers a collaborative work environment, opportunities for professional growth, challenging and rewarding careers, and competitive compensation.

Benefits

• Medical, Dental, and Vision Insurance
• Short- and Long-Term Disability
• Company-Paid Life Insurance
• Voluntary Life and AD&D Insurance
• 401(k) with Company Match
• Paid Time Off and Sick Leave
• 6 Paid Holidays
• Opportunities for Career Growth and Professional Development

Physical Demands:

Required to stand, walk, sit, talk and hear; required to use hands to operate vehicles and office equipment; must be able to occasionally lift and/or move up to 25 lbs; specific vision requirements for this job include: close, distance and peripheral vision, and the ability to adjust focus, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position without compromising patient care. 

InfuCare Rx is an equal opportunity employer. All employment decisions are made without regard to race, color, religion, national origin, military status, marital status, citizenship/immigration status, sex (including pregnancy and relation conditions, sexual orientation, or gender identity), age (40 and older), disability, genetic information (including employer requests for, or purchase use, or disclosure of genetic tests, genetic services, or family medical history), retaliation for filing a charge, reasonably opposing discrimination, or participating in a discrimination lawsuit, investigation, or proceeding. Background checks and drug screens are part of our hiring process. Affirmative Action/Equal Opportunity Employer, Minority/Female/Disabled/Veteran.