What are the responsibilities and job description for the Customer Service Specialist position at Infoway solutions LLC?
Hiring: Patient Services Specialist (Call Center)
Location: 120 Enterprise Dr., Pittsburgh, PA 15275
Pay Rate: $15.61/hour
Schedule: 40 hours/week, onsite; shifts vary between 8:00 AM and 8:00 PM
Training Start Date: November 16, 2026
Job Type: Contract with potential conversion to full-time after 3–4 months
Job Summary
We are hiring entry-level Patient Services Specialists to assist patients with insurance coverage, prescription benefits, prior authorizations, and financial assistance programs. The role involves handling inbound and outbound calls while providing excellent customer service and maintaining accurate records.
Key Responsibilities
- Handle patient and healthcare provider inquiries via phone.
- Assist with insurance benefits verification and coverage issues.
- Support prior authorizations, appeals, and insurance rejections.
- Help patients enroll in financial assistance programs.
- Maintain accurate documentation and follow up on pending requests.
Requirements
- High school diploma or GED preferred.
- 0–2 years of customer service experience.
- Strong communication, computer, and documentation skills.
- Willingness to work onsite with varying shifts.
- Must be able to complete background checks and a drug screening promptly.
Note: Thanksgiving Day, Christmas Day, and New Year's Day will be unpaid holidays.
Apply today! Great entry-level opportunity with potential for full-time employment.y patient.
Pay: $11.00 - $15.61 per hour
Expected hours: 40.0 per week
Work Location: In person
Salary : $11 - $16