What are the responsibilities and job description for the Order Management Representative position at Infosys BPM?
Order Management Representative
Irving, TX
Hybrid
Responsibilities
- Provide level 1 triage services for reverse logistics helpdesk requests
- Support operational processes such as Spares management, order maintenance, and system transactions
- Assist customers with RMA requests, issue resolutions, follow up on defective returns, and general support
- Call Center support during business hours
- Create FAQs and training documentation for the end user
- Conduct Info sessions to the business end-user
Qualifications
Basic
- High School Diploma or GED Equivalent
- At least 2 years of experience relating to the job description
Preferred
- Experience in SAP is a plus
- Team player - engages interest and participation of others and has a collaborative approach to working with others
- Self-motivated and able to work well under pressure
- Strong computing skills (MS Excel & MS Word) & confidence in managing multiple systems
- Keen attention to details and accuracy
- Adaptability - Able to change in order to fit in new and different business situations and work assignments.
- Perform well under pressure to meet deadlines
- High attention to detail & prioritization skills
- Focus on continuous improvements, ability to proactively identify opportunities to improve
- Comply with the client's workspace and policies and has multicultural understanding