What are the responsibilities and job description for the Customer Service Representative position at Infosys BPM?
Customer Service Representative
Tempe, Arizona
Responsibilities may include but are not limited to:
- Experience in order management and customer support, with end-to-end ownership of case resolution
- Strong communication and stakeholder management skills, including handling escalations
- Familiarity with SAP / Salesforce / MS Office tools
- Ability to manage order status, queries, and customer interactions within SLA timelines
- A proactive approach to problem-solving and customer satisfaction
Qualifications
Basic
- High School Diploma or GED Equivalent
- At least 1 year of related work experience
Preferred
- Strong attention to detail and process adherence
- Customer-focused mindset with the ability to handle complex queries