What are the responsibilities and job description for the Order Management Specialist position at Avanciers LLC?
Job Title: Process Specialist – Reverse Logistics Helpdesk & Order Management
Location: Irving, TX (Hybrid)
Employment Type: 12-Month Contract
Shift Options (CST): 7:00 AM–4:00 PM or 9:00 AM–6:00 PM.
Weekly Off: Saturday and Sunday.
Job Description
Avanciers looking for a Process Specialist to provide Level 1 helpdesk support for reverse logistics and order management operations. The ideal candidate should have experience handling customer requests, maintaining orders, managing returns, and working across multiple business systems.
Key Responsibilities
Location: Irving, TX (Hybrid)
Employment Type: 12-Month Contract
Shift Options (CST): 7:00 AM–4:00 PM or 9:00 AM–6:00 PM.
Weekly Off: Saturday and Sunday.
Job Description
Avanciers looking for a Process Specialist to provide Level 1 helpdesk support for reverse logistics and order management operations. The ideal candidate should have experience handling customer requests, maintaining orders, managing returns, and working across multiple business systems.
Key Responsibilities
- Provide Level 1 triage and support for reverse logistics helpdesk requests.
- Support spares management, order maintenance, and system transactions.
- Assist customers with Return Merchandise Authorization (RMA) requests and issue resolution.
- Follow up on defective product returns and provide general operational support.
- Provide call center support during business hours.
- Create FAQs, training materials, and end-user documentation.
- Conduct information sessions and provide guidance to business users.
Required Skills
- Experience in order management, helpdesk support, customer service, or reverse logistics.
- Knowledge of SAP is an advantage.
- Proficiency in MS Excel, MS Word, and multiple business systems.
- Strong communication, collaboration, and problem-solving skills.
- Excellent attention to detail, accuracy, and prioritization.
- Ability to work under pressure and meet deadlines.
- Self-motivated, adaptable, and focused on continuous improvement.
- Ability to work effectively in a multicultural environment and follow client policies.