Operations Manager (Bilingual)

About the Role

We are seeking an experienced Operations Manager to lead Life Insurance operations for a strategic client. This

role owns delivery governance, operational excellence, and continuous improvement across policy administration

and financial operations in a regulated environment. Deep Life & Annuities expertise, Infosys McCamish platform

proficiency, and bilingual fluency in Spanish or Portuguese are mandatory requirements.

Key Responsibilities

• Client Governance — Manage SLAs, risks, and executive reporting; partner with senior client

stakeholders to shape the operational roadmap and resolve issues with clear root-cause actions.

• Operations Excellence — Standardize and improve SOPs to maintain accuracy, efficiency, and audit

readiness; enforce financial controls and proactively close control gaps.

• Platform & Technology — Leverage the Infosys McCamish platform to optimize throughput and

compliance; pilot and scale analytics, RPA, and GenAI tools with appropriate controls.

• People & Performance — Lead a cross-functional team through goal-setting, coaching, and data-driven

performance reviews; build domain depth via structured learning and LOMA pathways.

• Change Management — Execute structured change initiatives for enhancements, new products, and

regulatory updates, ensuring smooth transitions and BAU handoffs.

• Compliance & Improvement — Maintain regulatory compliance and audit evidence; drive a continuous

improvement pipeline informed by defect analysis, VOC, and control results.

• Reporting & Insights — Translate operational metrics to P&L impact; maintain a leadership dashboard

and frame investment cases for automation and AI with ROI trade-offs.

• Training & Knowledge — Keep SOPs, playbooks, and training materials current; deliver structured

training for internal teams and client stakeholders on process changes.

Required Qualifications

• Proven experience in Life Insurance operations management across the Life & Annuities value chain,

including policy administration and financial controls.

• Track record managing senior client stakeholders and owning outcomes in a regulated environment.

• Bilingual proficiency in Spanish or Portuguese — mandatory.

• Strong analytical skills with the ability to translate operational data into financial insights.

Preferred Qualifications

• LOMA certifications (FLMI or ALMI) — strongly preferred

Experience:

• Life Insurance: 1 year (Required)

Work Location: In person

Benefits: