What are the responsibilities and job description for the IT Support Specialist position at Infosoft, Inc.?
Job Title: IT Support Specialist
Pay Rate: $30 to $34/Hr
Duration: 5 months
Location: Issaquah, WA (Onsite)
Shift - Preferably 6 AM - 2 PM (Monday to Friday, some flexibility)
This position is for the Healthcare division.
We are looking for an IT Support Specialist
- This is a role to support the site directly onsite all week with a service bar/genius bar style service.
- They will support all End User Computing, Networking patching, smart hands, audio-visual / conference room / MTR assistance.
- Will need to understand PC and MAC, OT networks, and M365 Office Suite items.
- Performs IT operations and maintenance activities according to approved procedures, guidelines, and standards.
- Supports customization and facilitates IT operations and maintenance processes.
- Implements programs and procedures for safeguarding data/information security and safety.
- Executes and/or organizes relevant testing.
- Designs and documents existing and changed IT operational processes.
- Develops necessary service levels in order to fulfill business requirements.
- Performs 2nd-level user help desk activities, individual coaching, and training.
Requirements:
- 5–10 years of experience in onsite IT End User Computing (EUC) support, desktop support, networking patching, smart hands services, and Audio visual / conference room / MTR support in enterprise environments.
- Strong knowledge of Windows/Mac systems, OT networks, Microsoft 365, troubleshooting, IT operations, 2nd-level support, user training, and IT security best practices.
Salary : $32 - $34