What are the responsibilities and job description for the IT Support Specialist position at Elevate Outdoor Collective?
Who We Are
Elevate Outdoor Collective is an alliance of iconic outdoor and winter sports brands with a specialized focus on skIT Support Specialistng, snowboarding and snowshoeing. With each unique brand maintaining its own individual points of view and driving independent innovation, the Collective is fueled with the strength of world-class development facilities and engineers, global distribution channels and committed outdoor lifestyle enthusiasts and experts. Our brands include K2 Skis, K2 Snowboards, Marker, Dalbello, Völkl, RIDE Snowboards, LINE Skis, Backcountry Access, Atlas Snow Shoe Co., Tubbs Snowshoes, Madshus and K2 Skates.
With an international portfolio of world-renowned brands recognized as trailblazers in innovation, performance and, most importantly, fun times by active lifestyle enthusiasts across the globe, Elevate Outdoor Collective will continue its mission to progress the culture of each and every outdoor endeavor it represents. As “One Team” backed by world-class development facilities and product engineers, incredibly talented athletes and ambassadors and a top-notch crew of employees who live and breathe the outdoor active lifestyle, Elevate Outdoor Collective is eager to take things to the next level.
Position Overview
Under general direction, the IT SUPPORT SPECIALIST will be responsible for the first line of response for various forms of technical support, maintenance and troubleshooting of client environments and end use workstations. The IT SUPPORT SPECIALIST’s primary role is to provide technical support via onsite, telephone, or remote access tools to ensure end users can accomplish organizational tasks. IT SUPPORT SPECIALIST candidates should have an understanding of computer hardware, software, networking and general application use.
Responsibilities
- Responsible for company provided IT equipment, laptops, printers, desktops and mobile phones
- Respond to incoming tech requests, triage incidents, problems, tasks, and projects
- Ability to translate technical aspects into laymen terms and effectively deliver training for end-user
- Oversite of software installs and updates on all devices via internal & external tool set
- Collaborate with team on various IT projects
- Creation of documentation for IT Knowledge Base
Minimum Qualifications
Education and Experience
- Associate’s degree in information technology, Computer Science, or related field;
OR equivalent technical training, certifications, or hands‑on experience.
- 1–2 years of IT support experience, including internships, school IT lab work, or relevant projects.
- Prior customer service or technical troubleshooting experience (retail electronics, campus helpdesk, etc.) is acceptable.
- Strong diagnosis skills, working knowledge of diagnostic utilities for endpoint support issues.
Technical Skills
- Basic understanding of Windows 10/11 and macOS troubleshooting.
- Familiarity with common applications (Office 365, browsers, VPN clients, printers, MFA apps).
- Fundamental knowledge of: User account concepts (Active Directory basics), Networking fundamentals (IP addresses, Wi‑Fi, DNS, DHCP), Computer hardware components and basic diagnostics
Core Helpdesk Competencies
- Ability to clearly document work in a ticketing system.
- Strong problem‑solving and triage/diagnostic abilities.
- Ability to explain technical issues in clear, simple language.
- Willingness to learn new tools and procedures quickly.
Soft Skills
- Strong communication and customer‑service orientation.
- Ability to prioritize multiple tasks in a fast‑paced environment.
- Demonstrated reliability, professionalism, and ownership.
Preferred (but not required)
- CompTIA A , ITF , or similar entry‑level certifications.
- Exposure to Microsoft 365, Azure AD, or MDM tools (Intune).
- Experience using remote support tools.
Physical Requirements
- Able to come on-site to both of our locations local to the Bellevue region.
- Ability to sit in front of a computer for long periods of time.
- May be required to lift 15-50 pounds occasionally.
Salary : $26 - $32