Customer Account Management Specialist (MS Excel)

🚨 Job Position: Customer Account Management Specialist (MS Excel)

📍 Cary, NC (Hybrid)

💲 $22/hr | 12-Months

We’re hiring a Customer Account Management Specialist (MS Excel) for the Healthcare Diagnostics division. This hybrid role is based in Cary, NC, with in-office work Tuesday–Thursday and remote work Monday & Friday.

🕒 Shift: 8:30 AM – 5:00 PM

Key Responsibilities:

• Manage the full order-to-delivery process for assigned customer accounts
• Ensure accurate and timely order entry and fulfillment
• Serve as the primary contact for customer order inquiries via phone and email
• Collaborate cross-functionally with sales, logistics, finance, marketing, and production teams
• Monitor dashboards and reports to track order status and delivery performance
• Resolve customer issues proactively and professionally
• Maintain accurate records and reporting for orders, accounts, and customer interactions
• Support process improvement initiatives and cross-functional projects

Qualifications:

• Bachelor’s degree in Business, Supply Chain, or related field (or equivalent experience)
• 2–5 years of experience in customer service, order management, account management, or supply chain operations
• Strong understanding of order processing and supply chain principles
• Experience with SAP and Microsoft Office Suite
• Excellent communication, organizational, and problem-solving skills
• Ability to thrive in a fast-paced, changing environment

Preferred:

• Experience in healthcare or the medical device industry
• Ability to understand and communicate complex healthcare products/services
• Experience driving process improvements and system enhancements