What are the responsibilities and job description for the Computer Technician II position at Infor?
Department: Customer Support
Location: Nashua
Description
The Computer Configuration Technician is responsible for preparing, configuring, testing, and validating computer hardware and software in alignment with standardized procedures, security requirements, and system‑driven workflows. This role ensures accurate execution of configuration tasks, maintains data integrity within the enterprise system, and supports efficient deployment of IT assets across the organization.
A Typical Day In The Life Includes
Infor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn't just solve problems. it shapes industries, unlocks opportunities, and creates real-world impact for billions of people. At Infor, you're not just building a career. you're helping to build what's next.
Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.
For more information visit www.infor.com
Our Values
At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization.
We have a relentless commitment to a culture based on PBM™. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.
Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section.
Fraud Awareness
We have been made aware of unauthorized individuals posing as Infor recruiters, including some who have made fraudulent offers of employment. Please read our guidelines and protect yourself from recruitment scams.
Fraud Privacy Policy
We value your privacy at Infor. You may access our privacy policy here.
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This employer uses E-Verify. Please visit this website for additional information.
E-Verify Illinois: Click here, aquí, or tu
Location: Nashua
Description
The Computer Configuration Technician is responsible for preparing, configuring, testing, and validating computer hardware and software in alignment with standardized procedures, security requirements, and system‑driven workflows. This role ensures accurate execution of configuration tasks, maintains data integrity within the enterprise system, and supports efficient deployment of IT assets across the organization.
A Typical Day In The Life Includes
- System Configuration — Configure desktops, laptops, and peripheral devices according to approved images, profiles, and configuration standards.
- Software Deployment — Install and validate operating systems, applications, drivers, and updates using automated deployment tools and documented procedures.
- Hardware Preparation — Inspect, assemble, and prepare hardware components; perform diagnostics to ensure equipment meets performance and quality requirements.
- Enterprise System Transactions — Record configuration steps, asset details, and deployment status within the enterprise platform (e.g., Infor CloudSuite, ITSM, or asset management systems) to maintain real‑time accuracy.
- Quality & Compliance — Follow security protocols, configuration baselines, and audit requirements to ensure compliance with organizational and regulatory standards.
- Troubleshooting — Identify and resolve configuration issues, escalate complex problems, and collaborate with IT support, engineering, or security teams as needed.
- Documentation Management — Maintain accurate configuration records, update work instructions, and ensure all documentation reflects current standards.
- Continuous Improvement — Support process optimization initiatives aligned with Lean, 5S, and Infor‑driven best practices to enhance throughput and reduce rework.
- Experience in computer hardware/software configuration, IT support, or technical assembly.
- Ability to install, configure, and troubleshoot Windows, macOS, or Linux systems.
- Familiarity with imaging tools, deployment utilities, and asset management systems.
- Strong attention to detail and commitment to configuration accuracy.
- Basic networking knowledge (IP addressing, connectivity testing).
- Ability to follow structured workflows and meet production or deployment deadlines.
- Legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship now or in the future.
- Experience with Infor CloudSuite, ITSM platforms, or enterprise asset management systems.
- Certifications such as CompTIA A , Network , or equivalent technical credentials.
- Experience in high‑volume configuration, staging, or deployment environments.
- Knowledge of security standards, encryption tools, and compliance frameworks.
Infor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn't just solve problems. it shapes industries, unlocks opportunities, and creates real-world impact for billions of people. At Infor, you're not just building a career. you're helping to build what's next.
Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.
For more information visit www.infor.com
Our Values
At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization.
We have a relentless commitment to a culture based on PBM™. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.
Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section.
Fraud Awareness
We have been made aware of unauthorized individuals posing as Infor recruiters, including some who have made fraudulent offers of employment. Please read our guidelines and protect yourself from recruitment scams.
Fraud Privacy Policy
We value your privacy at Infor. You may access our privacy policy here.
US Only
This employer uses E-Verify. Please visit this website for additional information.
E-Verify Illinois: Click here, aquí, or tu