What are the responsibilities and job description for the Product support with SQL queries and desktop support position at infopeople corporation?
Should be local to the region to attend in-person interview.
Qualifications and Requirements:
- Bachelor's degree in information technology, computer science, or a related field; or equivalent practical experience
- Proficient in writing SQL queries using Microsoft SQL Server
- 2 years of experience in IT support, technical support, help desk, or a similar customer-facing technical role.
Technical Skills:
. Experience with SQL is required.
- Strong proficiency in troubleshooting hardware (e.g., desktops, laptops, peripherals) and software (e.g., operating systems, common business applications).
- Familiarity with network fundamentals.
- Experience with ticketing systems and remote support tools.
Job Duties:
- Provide first-line and second-line technical support to end-users for IT products and applications.
- Diagnose, troubleshoot, and resolve technical hardware and software issues, escalating complex problems to higher-tier support or relevant development teams when necessary.
- Guide users through step-by-step solutions, clearly explaining technical concepts in an understandable manner.
- Document all support interactions, troubleshooting steps, and resolutions in the ticketing system to maintain a comprehensive knowledge base.
- Contribute to the creation and maintenance of support documentation, FAQs, and user guides to empower self-service.
- Identify recurring technical issues and trends, providing feedback to product development and engineering teams for continuous improvement.
- Participate in testing new product features or updates to ensure readiness for user adoption.
- Maintain a high level of customer satisfaction through professional, empathetic, and efficient support.
- Adhere to IT support best practices, service level agreements (SLAs), and security policies.
Soft Skills:
- Excellent verbal and written communication skills, with the ability to explain technical information clearly to non-technical users.
- Strong problem-solving and analytical abilities.
- Customer-focused with a patient and empathetic approach.
- Ability to work independently and collaboratively in a team environment.
Strong organizational skills and attention to detail.
Job Type: Temp-to-hire
Pay: Up to $50.00 per hour
Expected hours: 40 per week
Work Location: In person
Salary : $50