What are the responsibilities and job description for the Customer Service position at Infomatic?
Job Summary
We are seeking a dynamic and dedicated Customer Service representative to join our team! In this vital role, you will be the friendly face and helpful voice for our clients, ensuring their needs are met with professionalism and enthusiasm. Your ability to communicate effectively, manage multiple tasks efficiently, and provide exceptional support will help foster positive relationships and enhance overall customer satisfaction. This position offers an exciting opportunity to develop your organizational skills while making a meaningful impact on our clients’ experience.
Responsibilities
- Greet customers warmly at the front desk and handle multi-line phone systems with professionalism and courtesy
- Provide prompt, accurate, and friendly customer support via phone, email, or in person
- Manage office operations including filing, data entry, and maintaining organized records using spreadsheets and productivity software
- Assist with calendar management and scheduling appointments or meetings for team members or clients
- Use computer skills to update client information in databases such as QuickBooks and Google Workspace
- Handle clerical tasks such as proofreading documents, managing correspondence, and maintaining filing systems
- Support office management duties by coordinating supplies, managing office equipment, and ensuring smooth daily operations
Skills
- Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace tools
- Excellent communication skills, including phone etiquette and client interaction
- Bilingual abilities are highly preferred to serve diverse customer needs effectively
- Proven experience with office management tasks such as calendar coordination, filing, and data entry
- Technical proficiency with computer literacy across various productivity software and spreadsheets
- Exceptional organizational skills with the ability to prioritize tasks efficiently in a fast-paced environment
- Previous office experience or administrative background is advantageous for success in this role
Join us to be part of a vibrant team committed to delivering outstanding customer service! Your enthusiasm and organizational expertise will help us create positive experiences for every client we serve.
Pay: $18.00 - $20.00 per hour
Work Location: In person
Salary : $18 - $20