What are the responsibilities and job description for the Quality Assurance/Customer Service Representative position at Midwest Janitorial Service, Inc.?
Job Overview:
We are seeking a highly skilled and detail-oriented Quality Assurance Representative to join our team. As a Quality Assurance Representative, you will be responsible for ensuring the quality and accuracy of our services. You will work closely with cross-functional teams to identify and resolve any issues or defects, ensuring that our customers receive the best possible experience. This position can be full or part-time.
Duties:
- Perform inspections at client locations and follow up on clients requests.
- Assist business development with product inventory, ordering, and additional service requests.
WORKING CONDITIONS: Work is performed in all types of facilities (commercial, retail, industrial, medical, and institutional). There is exposure to different environments and cleaning compounds that could affect those with allergies to cleaning products. The position must be able to stand, walk, go upstairs, drive to different locations, bend, squat, reach, and lift 20 lbs.
A successful candidate will have exceptional customer service skills and speaking ability. Must have good judgment, attention to detail, and ability to use Excel and Word. Must be able to pass a criminal background check, good driving record, and be able to freely access all client locations.
Equal Opportunity/Affirmative Action Employer
Job Types: Full-time, Part-time
Pay: $20.00 - $22.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Education:
- Associate (Preferred)
License/Certification:
- Driver's License (Required)
Shift availability:
- Day Shift (Required)
Work Location: In person
Salary : $20 - $22