What are the responsibilities and job description for the Technical Support 2 | Onsite Interview position at Infojini Inc?
We are looking for a Technical Support 2
- Location: Salem, VA | Onsite
- Interview Mode: Webcam And In Person
*Candidate will be required to work ONSITE daily M-F 8-5 pm, NO exceptions, working with end users within the assigned district
About the Role:-
Position will primarily focus on working with field staff with new technology and support of devices.
Work with staff to be innovative with technology to perform daily job functions.
Extensive skill in using Microsoft Desktop products, including but not limited to Windows, SharePoint, MS Office Suite (online), and MS Teams.
Skill in troubleshooting tools and managing and administering desktop and laptop computers, as well as wireless devices.
Ability to communicate effectively verbally and in writing with individuals and groups.
Experience working with help request tracking and reporting tools. Strong Customer Service skills that include a “customer first” attitude.
The position is responsible for agency-specific end-user support throughout Salem District.
Provides troubleshooting, problem management, and escalation of issues to resolve and communicate the resolution to customer concerns in a timely manner.
Troubleshoot hardware and software issues.
Required Skills
- Extensive skill with use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office, Office 365 and MS Teams
- Skill in troubleshooting tools and managing desktop and laptop computers as well as wireless devices
- Ability to communicate effectively verbally and in writing with individuals and groups
- Experience working with help desk request tracking and reporting tools
- Strong Customer Service skills that include a "customer first" attitude