What are the responsibilities and job description for the VDOT Technical Support 2 ONSITE - Fully Onsite in Salem, VA - Must attend F2F Interview position at Jobs via Dice?
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VDOT Technical Support 2 ONSITE Salem, VA
Extensive skill in the use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office Suite (online) and MS Teams. Skill in troubleshooting tools and managing and administering desktop and laptop computers as well as wireless devices. Ability to communicate effectively verbally and in writing with individuals and groups. Experience working with help request tracking and reporting tools. Strong Customer Service skills that include a "customer first" attitude. Position is responsible for agency-specific end user support throughout Salem District VDOT. Provides troubleshooting, problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner. Troubleshoot hardware and software issues. Required/Desired Skills Skill Required /Desired Amount of Experience Extensive skill with use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office, Office 365 and MS Teams Required 5 Years Skill in troubleshooting tools and managing desktop and laptop computers as well as wireless devices Required 5 Years Ability to communicate effectively verbally and in writing with individuals and groups Required 5 Years Experience working with help desk request tracking and reporting tools Required 5 Years Strong Customer Service skills that include a "customer first" attitude Required 5 Years Provide computer training for field staff Desired 0 Knowledge of computer/mobile device applications and how they operate in an enterprise environment. Desired 0 Experience with creating training documentation. Nice to have 0 Questions No. Question Question1 Commonwealth of Virginia security policies prohibit the use of offshore IT contractors. Do you attest to the fact that your candidate will physically reside within the US for the duration of the assignment? Question2 Please list candidate's email address. Question3 In what city and state does your candidate PERMANENTLY reside? Question4 Is your candidate able to work onsite in Salem, VA daily M-F 8-5pm? This is REQUIRED. Question5 Does your candidate possess a valid drivers license and a clean driving record? This is REQUIRED. Question6 How soon after an offer can your candidate start?
VDOT Technical Support 2 ONSITE Salem, VA
- candidates local to the Roanoke/Salem, VA area required
- candidate will be required to work ONSITE daily M-F 8-5pm, NO exceptions, working with end users within the assigned district
- the contract to be extended annually beyond June 30, 2026, likely for 6-12 months and possible extension for another year to 2.
- MUST possess a valid driver's license and have a clear driving history - will drive state vehicle
Extensive skill in the use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office Suite (online) and MS Teams. Skill in troubleshooting tools and managing and administering desktop and laptop computers as well as wireless devices. Ability to communicate effectively verbally and in writing with individuals and groups. Experience working with help request tracking and reporting tools. Strong Customer Service skills that include a "customer first" attitude. Position is responsible for agency-specific end user support throughout Salem District VDOT. Provides troubleshooting, problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner. Troubleshoot hardware and software issues. Required/Desired Skills Skill Required /Desired Amount of Experience Extensive skill with use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office, Office 365 and MS Teams Required 5 Years Skill in troubleshooting tools and managing desktop and laptop computers as well as wireless devices Required 5 Years Ability to communicate effectively verbally and in writing with individuals and groups Required 5 Years Experience working with help desk request tracking and reporting tools Required 5 Years Strong Customer Service skills that include a "customer first" attitude Required 5 Years Provide computer training for field staff Desired 0 Knowledge of computer/mobile device applications and how they operate in an enterprise environment. Desired 0 Experience with creating training documentation. Nice to have 0 Questions No. Question Question1 Commonwealth of Virginia security policies prohibit the use of offshore IT contractors. Do you attest to the fact that your candidate will physically reside within the US for the duration of the assignment? Question2 Please list candidate's email address. Question3 In what city and state does your candidate PERMANENTLY reside? Question4 Is your candidate able to work onsite in Salem, VA daily M-F 8-5pm? This is REQUIRED. Question5 Does your candidate possess a valid drivers license and a clean driving record? This is REQUIRED. Question6 How soon after an offer can your candidate start?