Medical Receptionist

Below is the job description for the position:

Job Title: Medical Administrative Assistant II

Location: Denver, CO 80236 - Onsite

Duration: 6-12 months full time contract position (with possible extension)

Work Schedule: Mon-Fri,

State Client

Job Description:

Key Responsibilities:

· Front Desk Operations 60%:

· Warmly welcome and promptly check in patients and visitors.

· Accurately verify and update patient information, ensuring records are current.

· Efficiently manage incoming calls, schedule appointments, and direct inquiries to the appropriate departments or resources.

· Notify relevant staff members of patient arrivals in a timely manner.

· Process insurance verifications and obtain necessary authorizations.

· Maintain and manage patient records, ensuring confidentiality and compliance with HIPAA regulations.

· Upload all required patient documents and records to the appropriate patient charts.

· Administrative Support 20%:

· Address patient billing inquiries and efficiently process payment transactions for services provided.

· Prepare, manage, and distribute correspondence, reports, and other necessary documents.

· Collect, sort, and distribute incoming and outgoing mail.

· Provide accurate and clear information about clinic services and policies.

· Handle patient concerns and complaints with professionalism, escalating issues to appropriate personnel when necessary.

· Ensure smooth patient flow by coordinating with clinical staff and managing appointment schedules effectively.

· Process billing, payments and logging copays using appropriate EHR software.

· General Duties 20%:

· Maintain a clean, organized, and welcoming reception area.

· Monitor inventory levels and request office supplies as needed.

· Support the implementation and adherence to clinic policies and procedures.

· Actively participate in team meetings and contribute to continuous improvement initiatives.

· Adhere to safety, environmental, and infection control protocols.

· Other duties as assigned.

Minimum Qualifications:

· Two years of general clerical experience

Substitution: – College or university course work, appropriate to the work assignment, may substitute on a year for year basis for the experience

Conditions of Employment:

· Must be willing and able to work in a normal patient care environment with some exposure to biological hazards and infectious diseases.

· Must be willing and able to pass a sex offender background check.

· Must be willing and able to utilize bilingual skills (Spanish/English) at a conversation level in a clinical setting.

Preferred Qualifications:

· Experience providing support over the phone and in-person to diverse groups of customers

· Experience utilizing Microsoft Office programs

· Experience working with public and/or private health insurance plans

· Experience using an electronic health record system

Competencies:

· Ability to communicate effectively, both in writing and orally

· Ability to establish and maintain effective working relationships with all employees throughout the workplace

· Outstanding customer service skills

· High level of attention to detail and accuracy

· Computer competency with basic Microsoft Office programs

· Ability to work flexible schedules with multiple service lines (adult medical, pediatrics, behavioral health, and dentistry)

· Ensure patient privacy and confidentiality within regulatory guidelines including but not limited to HIPAA and 42 CFR part2

· Strong organizational and multitasking abilities

· Ability to maintain a professional demeanor and positive attitude in a high stress environment.

· Unconditional ability to maintain patient confidentiality

· Ability to comply with established rules, policies and procedures to meet deadlines

· Interpersonal skills to work effectively with patients, their families and members of the health care team.