Desktop Support Specialist

Below is the job description for the position:

Job Title:-Desktop Support Specialist

Location:- San Pedro, CA 90731

Duration:- 12-month contract with a high possibility of an extension

Work schedule: Monday thru Friday, 8:00 am to 5:00 pm (40 hours per week) - Onsite

State Client

Job Description

Certification:

• A or Microsoft Desktop certification preferred but not required.

Responsibilities

• Creating and managing End-User support tickets using BMC Track-It.

• First-level ticket resolution and second-level ticket escalation when needed.

• Working knowledge of computer hardware and software.

• Experience deploying computer hardware.

• Software installation and configuration.

• Perform IT-related duties with client customers and IT staff.

• Perform department-wide physical inventory and salvage.

• Other related End-User support tasks.

Requirements

• Two to five years of working experience in roles such as Help Desk Systems Analyst or IT

Support Specialist.

• Experience and proficiency in the use and support of MS Office 365 applications, Windows 10 and Windows 11 OS, job scheduling software, and other tools for remote support such as Microsoft Remote Desktop, Configuration Manager Remote Control,

and Dameware.

• Knowledge and working experience with computer imaging solutions.

• Experience using Help Desk Ticketing systems such as BMC Track-IT or ServiceNow.

Request for IT On-Call Professional Services

• Experience working with Windows Active Directory and desktop software installation/configuration.

• Strong organizational and analytical skills, including problem ownership and root-cause

analysis.

• Excellent customer service and verbal communication skills.

• Ability to work well in a fast-paced team-oriented environment.

Hours and Location

• Primary location is San Pedro, CA 90731, with other locations in San Pedro and Wilmington.

• Monday thru Friday, 8:00 am to 5:00 pm (40 hours per week)

• Mandatory work on-site