Digital Communications Assistant

Key Responsibilities:

Social Media Management Content Publishing

• Draft, schedule, and publish content across social media channels
• Maintain and manage a centralized social media content calendar
• Coordinate social media requests across departments, ensuring alignment with messaging and priorities
• Identify timely content opportunities (member highlights, program updates, advocacy, events, partner content)
• Monitor platform performance and contribute to monthly reporting

Digital Design Brand Application

• Serve as a central resource for digital design needs across the organization, ensuring consistent application brand across all digital channels.
• Create and adapt digital assets using Canva (or similar tools), including:
• Social media graphics
• Event and program promotions
• Web graphics and banners
• Simple digital flyers and one-pagers
• Apply brand guidelines consistently across all visual outputs
• Support staff in developing visually cohesive materials aligned with organizational standards
• Ensure visual content meets accessibility best practices (contrast, readability, etc.)

Website Content Publishing Support

• Build and publish web pages in using provided content and direction
• Format content for clarity, readability, and consistency across pages
• Support routine website updates, including swapping images, updating text, and maintaining page accuracy
• Assist with ongoing website cleanup efforts, including broken links, formatting fixes, and accessibility improvements

Email Newsletter Production

• Draft and format newsletters, announcements, and digital communications
• Support email production workflows including proofreading, link-checking, and scheduling
• Maintain templates and recurring elements to improve efficiency and consistency

Digital Operations Coordination

• Serve as a central point of coordination for incoming digital communications requests (social, web, email, design)
• Help maintain communications calendars and workflows in Asana
• Support tracking of media mentions and assist in maintaining records of external visibility
• Help ensure consistency in formatting, branding, and accessibility across digital outputs

Analytics Reporting Support

• Pull and organize data from platforms such as Google Analytics and social media insights
• Support monthly reporting across website, social media, and email channels
• Track basic performance trends and flag notable insights

Qualifications Required:

• 2–3 years of experience in communications, digital media, marketing, or a related field
• Strong writing and editing skills, with attention to detail and clarity
• Experience managing or contributing to social media accounts
• Experience using Canva or similar design tools, with strong visual judgment
• Strong organizational skills and ability to manage multiple tasks and deadlines
• Comfort working across multiple digital platforms (social, web, email)

Preferred:

• Experience working in nonprofit, higher education, or mission-driven organizations
• Familiarity with content management systems (CMS) such as WordPress, Kentico, or similar
• Familiarity with email marketing platforms (Mailchimp, Campaign Monitor, etc.)
• Basic understanding of accessibility best practices for digital content
• Familiarity with Google Analytics or other reporting tools