What are the responsibilities and job description for the IT Support Specialist - Contract - Troy, MI - Onsite position at INFO ORIGIN INC?
Role: IT Support Specialist
Location: Troy, MI
Work Mode: Onsite
Employment Type: Long Term Contract
Interview Mode: First phone then in-person
- We are seeking an IT Support Specialist to provide onsite end-user technical support for court staff, judges, judicial staff, and the public. This role will support PC hardware, software applications, courtroom audio/visual systems, video conferencing technologies, and other court-specific technology solutions.
Key Responsibilities:
- Provide onsite technical support and troubleshooting for end users, including judges and judicial staff.
- Diagnose and resolve issues related to PCs, software, peripherals, network connectivity, and user applications.
- Support courtroom audio/visual, recording, broadcasting, and hybrid meeting technologies.
- Troubleshoot technical issues during court proceedings, including courtroom AV and computer-related problems.
- Assist users with “How do I?” questions and provide guidance on the everyday use of technology.
- Learn and support court-specific applications and systems, including document management solutions.
- Work with and escalate complex technical issues to the County IT team and other support groups as needed.
- Provide professional and responsive customer service to court staff and the public.
- Document issues, resolutions, and support activities as required.
Required/Preferred Skills:
- Experience providing desktop support, help desk support, or end-user technical support.
- Strong troubleshooting skills for Windows PCs, hardware, software, and peripherals.
- Experience supporting audio/visual equipment, video conferencing, or courtroom technology is highly desirable.
- Familiarity with Zoom or similar video conferencing platforms.
- Experience with Microsoft Office Suite, SharePoint, Adobe Acrobat, and Microsoft Visio.
- Ability to quickly learn and support specialized applications and technology systems.
- Strong communication, customer service, and problem-solving skills.
- Ability to work effectively in a professional, high-visibility environment and provide onsite support during live proceedings.
Salary : $40 - $50