What are the responsibilities and job description for the Business Analyst position at Info Origin Inc.?
Job Description
Position Description and Job Skill Set
- Candidate must have experience serving as primary point of contact for users experiencing help desk related issues.
- Experience analyst with a background in system diagnosing software problems, resolve user inquiries for manual data manipulation. Based on documented incidents in JIRA ticketing system, email or data log spreadsheet to ensure seamless business operations for the Success data conversion project.
- Experience in interacting with program areas and technical staff regarding business and information technology needs.
- Manage receiving tickets, document, prioritize, and track support requests from phone calls, emails, or chat portals.
- Experience with escalating issues and identifying complex or recurring problems and escalate them to supervisor/manager for resolution.
- Strong verbal and written communication skills to handle user frustration and convey clear policy resolutions.
- Critical -thinking skills to diagnose root causes and document each incident to be used as the basis for system enhancements.
Required/Preferred Skills
- Mainframe Preferred
- Linux
- Windows Advanced Required
- Windows PC Required
- SQL Server Preferred
- ADABAS Preferred
- QA/Testing – Approaches, Application
- Data Quality Intermediate