What are the responsibilities and job description for the Patient Care Coordinator - Pharmacy Customer Service position at Infinity Care Solutions?
Infinity Care Solutions, a national specialty and mail order pharmacy, is in search of Patient Care Coordinators (Bilingual Preferred but not required) for its expanding customer service department. As a member of the Arcare Health Network and its 90,000 patients, Infinity’s mission is to assist these patients throughout Arkansas with their medication needs, in turn helping Arcare fulfill its mission as a not-for-profit, Federally Qualified Health Center (FQHC).
Schedule: Monday-Friday 8:00am - 5:00pm or 9:00am - 6:00pm
We are an employee centric company that is continuously looking to improve work-life balance. We offer company paid medical, dental, vision, long term disability, and life insurance benefits, along with an excellent retirement plan and paid parental leave.
Pay rate based on level of experience and time in the industry.
ESSENTIAL DUTIES:
- Initiating calls to patients and practitioners providing excellent customer service
- Contacting patients concerning new prescriptions and refills
- Ensuring all questions and concerns are addressed and resolved in a timely manner
- Collecting required patient information and insurance details
- Maintaining accurate patient logs, detailing conversations in the patient record
SKILLS:
- Bilingual Preferred but not required
- Prior experience in the medical field preferred
- Knowledge or experience using medical terminology preferred
- Proficient in Microsoft Office suite preferred
- Excellent communication skills, must love to talk on the phone
- Positive, upbeat personality
- Caring, Patient-centered attitude
- Dedicated to customer service
- Ability to work in a fast-paced environment
- Self-motivated and proactive in problem solving
- Must pass background and drug screening
Job Type: Full-time
Pay: From $17.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- AD&D insurance
- Dental insurance
- Disability insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Vision insurance
Ability to Commute:
- Bentonville, AR 72712 (Required)
Work Location: In person