What are the responsibilities and job description for the Patient Care Coordinator - Specialty Pharmacy position at Infinity Care Solutions?
Infinity Care Solutions, a national mail order, compounding, and specialty pharmacy, is seeking a full-time Patient Care Coordinator for its specialty pharmacy department.
As a member of the Arcare Health Network, Infinity's mission is to assist patients with their medication needs, in turn helping Arcare fulfill its mission as a not-for-profit Federally Qualified Health Center (FQHC).
We offer company paid medical, dental, vision, long term disability, and life insurance benefits, along with an excellent retirement plan and more.
Pay rate based on level of experience and time in the industry.
Responsibilities:
- Provide courteous, professional assistance to patients by telephone, responding to inquiries and addressing concerns.
- Answer incoming patient calls and collect necessary patient and insurance information.
- Conduct patient refill assessments and assist with coordinating prescription refills.
- Accurately enter and update patient insurance information.
- Maintain accurate and detailed patient records, documenting communications, assessments, and relevant information discussed.
- Address and resolve patient and healthcare provider concerns in a timely manner, escalating issues to the appropriate personnel when necessary.
- Maintain professionalism and protect patient confidentiality in all interactions.
- Comply with HIPAA regulations, applicable pharmacy laws, and company policies and procedures.
- Recognize the distinction between clinical and non-clinical inquiries and refer clinical questions to the appropriate pharmacy personnel.
Qualifications:
- High School Diploma or GED.
- Prior experience as a Pharmacy Technician preferred.
- Bilingual preferred.
- Positive, upbeat personality.
- Caring, patient-centered attitude.
- Self-motivated and quick learner
- Must pass background and drug screening
Job Type: Full-time
Pay: From $17.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Language:
- Spanish (Preferred)
License/Certification:
- Pharmacy Technician License (Preferred)
Ability to Commute:
- Bentonville, AR 72712 (Required)
Work Location: In person
Salary : $17