Call Center Agent

Job Title: Tax Collector 2

Location: 1600 W. Monroe St., Phoenix, AZ, 85007 (Hybrid)

Duration: 6 Months

Position Description:

The Collector is responsible for the tax collection of assigned cases for the State of Arizona and participating counties and cities. Assigned tax cases could include Individual Income, Corporate Income,

Withholding, and Transaction Privilege Tax (TPT). This role will contact and complete the collection of tax liabilities and delinquencies via phone calls and field visits to residencies, places of employment, and/or business locations and will educate taxpayers while promoting voluntary taxpayer compliance. . To succeed in this position candidates should have a bias for doing the right thing and serving others with a positive attitude.

This position includes the following:

• Reviewing taxpayer accounts
• Verifying, gathering and simultaneously updating key information
• Educating taxpayers of online resources and current tax policies
• Documenting actions taken into multiple systems
• Participating in all team engagement activities
• Meeting performance expectations
• Contacts taxpayers via phone call to resolve delinquent tax liabilities, as assigned
• Schedules field visits to taxpayer’s residencies, places of employment, and/or business locations
• Educate taxpayers and promote voluntary compliance by reviewing financial statements, providing supporting documentation, and offering assistance on how to obtain and maintain tax compliance
• Negotiate payment arrangements
• Participate in the seizure and sale of assets and/or inventory to satisfy delinquent tax liabilities by determining lien property, reviewing and analyzing the value of assets/inventory, securing the property, preparing and conducting assets for public auction, and physically moving assets to set up a sale

Skills Required:

• Strong ability to multitask
• Basic use of Microsoft Word, Excel and Google Workspace
• Basic math skills are required - addition, subtraction, multiplication and division.
• Communicate well both in writing and verbally
• Great interpersonal skills
• Retain knowledge easily
• Creative in problem solving
• Goal oriented
• Organized

Skills Preferred:

• Spanish-speaking

Experience Required:

• Previous two positions should each be at least one consecutive year in a fast paced call center.
• National call centers in industries such as finance/banking, insurance, telecommunications (not technical support)

Experience Preferred:

• Experience with participating in process improvement activities

Education Required:

• High school diploma or equivalent

Education Preferred:

• Associates Degree or higher

Additional Information:

This position has the possibility of future permanent employment for agents that are able to successfully perform the duties of the position, demonstrate dependability and culture

alignment. Selected candidates must abide by the required pre-employment checks including state and federal criminal background check, fingerprinting, and Arizona tax filing records check for the

previous 5 years.

• Candidates must live in the Greater Phoenix Metro area and be able to attend 1st day orientation in person.
• Must have the ability to work a flexible schedule as dictated by business needs within our operating hours 7:45am to 5:15pm, Monday through Friday.
• Training is an intensive 3 to 6 weeks from 8:30am to 5pm. TRAINING IS ONSITE!
• Attendance is critical as learning and applying knowledge is continuous for this role.
• Hybrid role
• Hardwired internet access with sufficient bandwidth to handle applications required for the job duties.
• If using a 5G router, please bring this on day 1 so the IT department can prepare it to work with issued equipment.
• Short stint work history will likely not make it to the interview.
• Call center history should not be switchboard operation/dispatch, transferring calls.
• Candidates must have the ability to transport equipment from office to home (micro desktop, 2 monitors, keyboard, mouse, headset) - not public transportation.

Job Type: Contract

Pay: $18.00 - $20.00 per hour

Benefits:

• Paid time off

Work Location: In person

Salary : $18 - $20