Field Technology Support Engineer

Job Descriptions:

Employment Type: Full-time

Position Summary

The Field Technology Support Engineer provides on-site and remote technical support to ensure the stability, performance, and usability of end-user systems and local IT infrastructure across multiple locations. This role serves as the primary field-based IT contact, delivering hands-on support, managing incidents, and maintaining a high-quality end-user experience while collaborating with enterprise IT teams.

The ideal candidate is a self-motivated professional with strong technical expertise, excellent customer service skills, and the ability to work independently in field environments.

Key Responsibilities

End-User & Technical Support

· Provide on-site and remote support for desktops, laptops, printers, mobile devices, and peripherals.

· Diagnose and resolve hardware, software, and connectivity issues in Windows and macOS environments.

· Deliver responsive, customer-focused support via ticketing systems, phone, and in-person interactions.

Installation & Deployment

· Install, configure, and deploy IT hardware, operating systems, and enterprise applications.

· Perform system upgrades, PC refreshes, imaging, and user profile migrations.

· Configure collaboration tools, VPN, email, and endpoint security solutions.

Incident & Service Management

· Manage incidents and service requests using enterprise ticketing systems.

· Ensure timely resolution in accordance with established service level agreements (SLAs).

· Document issues, resolutions, and updates accurately within tracking systems.

Infrastructure & Network Support

· Perform basic troubleshooting for LAN/Wi-Fi and TCP/IP connectivity issues.

· Support local network infrastructure including cabling and switch ports.

· Coordinate with centralized IT teams to resolve complex issues.

Asset & Configuration Management

· Maintain accurate inventory of IT assets and equipment.

· Track device lifecycle and ensure compliance with standards.

Preventive Maintenance & Continuous Improvement

· Conduct routine health checks and proactive maintenance on endpoints.

· Identify trends and recommend improvements to enhance reliability.

User Training & Engagement

· Provide guidance and training on IT tools and applications.

· Partner with business users to improve technology adoption.

Field Support & Travel

· Travel regularly to office and regional locations.

· Work in operational environments while adhering to safety standards.

Required Qualifications

Education & Experience

· Bachelor’s degree in Computer Science, Information Systems, or related field preferred; equivalent experience considered.

· Experience in field IT support or desktop support environment.

Technical Skills

· Proficiency with Windows 10/11 and Microsoft 365.

· Knowledge of Active Directory, networking (TCP/IP, DNS, DHCP), and ticketing systems (Service Now).

· Experience with imaging technologies and hardware troubleshooting (MDT/Intune).

Core Competencies

· Strong troubleshooting and analytical skills.

· Excellent communication and customer service skills.

· Ability to work independently and manage priorities.

Working Conditions

· Frequent travel, including overnight travel as needed.

· Ability to lift and install IT equipment.

· Work in office, field, and industrial environments.