Chief of Staff to the CEO – Zyter | TruCare

Chief of Staff to the CEO – Zyter | TruCare

Location: Princeton, NJ (Hybrid)

Reports To: Chief Executive Officer

Status: Full-time, Exempt

About Zyter|TruCare

Zyter|TruCare is a population health platform that blends technology, agentic AI, and clinician-led services into one cohesive ecosystem. We help payers and providers run Utilization, Case, and Disease Management on a single platform. Then layer AI to orchestrate work and reduce manual effort. We’re trusted across commercial and government markets, serving 56M members and patients with 1,700 people and 50 customers.

Our products provide the operating system for payer and provider operations, an “integrated equation” of Digital Platform AI Orchestration Clinical Services that simplifies work, improves decisions, and delivers outcomes. Our agentic AI sits alongside our NextGen platform or existing systems to orchestrate tasks, route next-best actions, and keep humans in the loop with governance and auditability. The goal: real-time, modular workflows that scale across teams and channels, so organizations move faster without ripping and replacing.

Role Summary

The Chief of Staff (CoS) serves as a strategic, operational, and execution partner to the CEO—driving alignment, clarity, and momentum across the company. This role is designed for a high-capacity operator who can translate vision into execution; enforce operating cadence; manage cross-functional follow-through; and ensure the CEO’s priorities are delivered with speed, quality, and accountability.

The CoS will help run the business day-to-day: owning goal tracking, operational reviews, budgeting follow-ups, FY26 planning workstreams, board/chairman reporting, and special strategic initiatives. This leader will work across Product, Engineering, Innovation, Client Success, Growth, and Services—ensuring the company advances the Margin–Moat–Magnet agenda and accelerates Symphony/NextGen execution.

Key Responsibilities

1. CEO Office & Operating Rhythm

• Serve as the CEO’s right hand—anticipating needs, removing barriers, and ensuring organizational focus on the highest-value priorities.
• Run the weekly, monthly, and quarterly operating cadence across the company (L1/L2 meetings, staff meetings, initiative reviews).
• Drive follow-ups, decisions, and accountability across teams; ensure commitments are tracked and delivered.
• Create clarity and synthesis for the CEO: briefing documents, issue summaries, pre-reads, talking points, and strategy positioning.

2. Budgeting, Forecasting & Operational Follow-Through

• Partner with Finance to ensure planning cycles, budgeting, headcount requests, and investment approvals remain on track.
• Monitor financial performance against plan; track variances; ensure leaders are closing gaps.
• Maintain dashboards that tie spend and resource allocation directly to outcomes (Margin–Moat–Magnet framework).

3. FY26 Planning & Enterprise Reporting

• Lead coordination and consolidation of FY26 business plans, including product, engineering, innovation, client success, and services.
• Translate high-level strategy into sequenced, measurable workstreams with clear milestones and interdependencies.
• Develop and maintain enterprise scorecards, operational KPIs, and CEO dashboards.

4. Board & Chairman Communications

• Own preparation for board meetings, chairman updates, and investor-style reporting.
• Draft board narratives, CEO letters, progress updates on Symphony, NextGen, Services, and financial outlook.
• Coordinate with Finance, Product, Engineering, and Strategy to produce crisp, data-backed, executive-ready materials.

5. Strategy, Alignment, and Acceleration

• Support strategic initiatives including:
• – Symphony platform expansion and commercialization
• – TruCare NextGen execution lifecycle
• – AI innovation and prototyping (Delta team)
• – Services/clinical operations integration
• – Partnerships, GTM pushes, and cross-enterprise transformation
• Drive cross-functional alignment—ensuring Product, Engineering, CS, Growth, and Services are synchronized and executing at pace.
• Identify bottlenecks early and create CEO-backed interventions to unblock progress.

6. Internal Communications & Leadership Enablement

• Partner with the CEO on messaging, positioning, and communication to leadership and broader teams.
• Draft strategic communications, town hall content, leadership narratives, and cultural reinforcement messages.
• Ensure the organization understands the priorities, progress, and rationale behind key decisions.

7. Special Projects & M&A Support

• Lead or support high-priority special initiatives directly sponsored by the CEO (e.g., acquisition integration, federal programs, platform launches).
• Support due diligence and post-merger integration activities in collaboration with Finance, Strategy, and relevant business leaders.

Qualifications

• 8–12 years of experience in management consulting, strategy, operations, or Chief of Staff roles—preferably in healthcare, AI, SaaS, or managed services.
• Exceptional project management and cross-functional leadership capability; proven ability to drive execution across engineering, product, and operations.
• Outstanding communication skills (written, verbal, executive presence); able to write board-level material.
• Strong analytical and financial acumen: budgeting, modeling, KPI tracking, scenario analysis.
• Ability to navigate and prioritize in a high-velocity environment; comfortable with ambiguity, context switching, and complex problem-solving.
• High integrity, sound judgment, and the ability to maintain confidentiality at all times.
• Bias for action—high-urgency, resourceful, detail-oriented, and unafraid to hold teams accountable.

Success Looks Like

• The CEO’s priorities are translated into organizational action with clear owners and timelines.
• The FY26 plan is delivered with discipline, clarity, and cross-functional buy-in.
• Board and chairman reporting is crisp, predictive, and trusted.
• Leadership operates on a consistent cadence with strong follow-through and measurable results.
• Symphony, NextGen, and Services initiatives accelerate due to improved alignment and reduced friction.
• Zyter’s operating model becomes more disciplined, data-driven, and outcome-oriented.