What are the responsibilities and job description for the Customer Service Representative position at Infinia Search Inc?
Claims Service Representative
Type: Contract to Hire
Location: Hybrid in Howell, MI
Schedule: M-F, 8:30-5P (during training); 9:30a-6p or 10:30a-7p (post training)
Responsibilities:
- Respond to customer requests from a variety of sources
- Index several Outlook mailboxes, make outbound callouts and complete COI requests
- Assist with first party collections, returned mail call/emails, and incoming voicemails
- Answer inquiries from policy owners and agents fro certificate requests
- Complete Certificate of Insurance (COI) and ID card requests
- Provide timely, quality service to various stakeholders
- Achieve productivity, service, and quality metrics
Skills and Experience:
- College degree preferred, but not required
- 2 years of related experience required; Knowledge of insurance preferred
- Tech-savvy, with strong communication, active listening and call handling skills
Physical Demands:
- Ability to work in a fast-paced, team envirionment
- Ability yo sit and/or stand for extended periods of time (75% )
We’re Infinia Search. We’re a relationship-driven search firm that proves that talent, ambition, curiosity, and an infinite work ethic creates exponential results for our clients and candidates.
Salary : $20