What are the responsibilities and job description for the Customer Service Representative position at Grass Lake Animal Hospital?
Job Title: Client Service Representative (CSR) – Veterinary Clinic
Join Our Team!
Are you passionate about animals and dedicated to providing exceptional customer service? We are seeking a friendly, organized, and compassionate Client Service Representative (CSR) to be the welcoming face of our veterinary clinic. If you enjoy building relationships with pet owners while supporting a team of veterinary professionals, we'd love to hear from you!
Position Summary
As our Client Service Representative, you will play a vital role in creating a positive experience for clients and their pets. You will manage front desk operations, coordinate appointments, communicate with clients, and provide administrative support to ensure the smooth daily operation of the hospital.
Key Responsibilities
- Greet clients and patients with warmth, professionalism, and empathy.
- Answer multi-line phone systems and respond to client inquiries.
- Schedule appointments and manage the daily appointment calendar.
- Check patients in and out efficiently.
- Process payments and maintain accurate financial records.
- Verify client and patient information in the practice management system.
- Educate clients on wellness plans, preventive care, and clinic services.
- Coordinate prescription refill requests and communicate with the medical team.
- Maintain a clean, organized, and welcoming reception area.
- Support veterinarians and technicians with administrative tasks as needed.
- Handle sensitive situations with compassion and professionalism.
Qualifications
- High school diploma or equivalent required.
- Previous Veterinary customer service experience required.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Comfortable using computers and learning veterinary software.
- Ability to work efficiently in a fast-paced environment.
- Positive attitude, dependable work ethic, and team-oriented mindset.
- Passion for helping people and their pets.
What We Offer
- Competitive pay based on experience
- Health, dental, and vision insurance (for eligible employees)
- Paid time off and holiday pay
- Employee pet care discounts
- Continuing education and professional development opportunities
- Supportive and collaborative team environment
- Opportunities for career growth within the practice
Schedule
- Full-time 30-40 hours a week
- Some evenings and rotating Saturdays are required
At AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.
Here’s what you can expect when you join our team:
Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.
Health, dental, vision, life insurance, and mental health resources to support your overall well-being.
Generous paid time off and holidays, because your personal time matters.
A supportive, collaborative environment where everyone feels a sense of belonging.
Please note: Any Benefits listed above apply to full-time employees.
At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.