What are the responsibilities and job description for the Customer Service Rep Bilingual Program Specialist Trainee position at InfiCare?
Job Title: Customer Service Rep – Bilingual (Program Specialist Trainee)
Location: Trenton, NJ 08625 (Onsite)
Job Type: Contract
Duration: 12 Months
Experience: Bachelor's degree OR 4 years of housing program experience required
Job Overview
Our client is seeking a bilingual (Spanish/English) Program Specialist Trainee to serve as a Customer Experience and Program Navigation Housing Specialist. In this role, you will assist program participants and the general public in navigating housing and community assistance programs efficiently and accurately.
Key Responsibilities
- Provide detailed guidance on housing assistance, eviction prevention, homelessness prevention, and utility assistance programs
- Navigate participants through programs including LIHEAP, NRTC, CSBG, Special Housing, and Housing Production Unit programs
- Deliver accurate, current information on all available housing services and supportive resources
- Assist the public and program participants in accessing NJ Division of Community Affairs housing program assistance
Required Skills
- Strong customer service and public communication skills
- Knowledge of or experience with housing programs and community services
- Bachelor's degree OR four years of experience working in a housing program
Preferred Skills
- Experience with case management or program navigation
- Familiarity with government or non-profit housing assistance programs
Location & Work Model
Onsite — 101 South Broad Street, Trenton, NJ 08625. Business casual dress code. 1-hour unpaid lunch daily.
Engagement Details