What are the responsibilities and job description for the Desktop Support Engineer position at InfiCare Staffing?
Position: Desktop Support Engineer
Duration: Contract
Location: Vandalia, OH
Position Summary: The Desktop Support Engineer serves as the first point of contact for all IT-related incidents and service requests, providing timely technical assistance to end users across hardware, software, and network issues. The role also involves supporting network connectivity (LAN/Wi-Fi/VPN), managing ITSM tickets in ServiceNow or Jira.
Experience - Stringently 2 to 7 years
Qualifications:
- Operating Systems: Windows 10/11
- Productivity & Collaboration: Microsoft 365, Outlook, Microsoft Teams, Office Applications
- Identity & Access: Active Directory, Group Policy, User Administration
- Networking: TCP/IP, DNS, DHCP, VPN, Wi-Fi, LAN troubleshooting
- ITSM / Ticketing Tools: ServiceNow, Jira Service Management, ManageEngine
- Security & Endpoint: Antivirus Solutions, Endpoint Security, Patch Management
- Support Tools: Remote Desktop Support Tools, IT Asset Management