Onboarding Specialist

Position Title: Onboarding SpecialistSafety Sensitive: NoSupervisor’s Title: Onboarding SupervisorFLSA Status: ExemptDepartment: Human ResourcesDivision: Human ResourcesThis is an onsite position. This role will not be remote. ABOUT US We are IndyGo, a Municipal Corporation of Indianapolis–Marion County, and we’re proud to be the largest public transportation provider in the state of Indiana. We operate 30 transit routes throughout the county, providing nearly 10 million passenger trips a year to the citizens of our region. IndyGo is committed to expanding mobility options to improve connectivity in alignment with the company’s mission, vision, and goals.WHO WE ARE A key measure of any great city is the ease of getting from one place to another. We call it “mobility.” It’s as essential as access to electricity and clean water. It’s what moves a city forward to become a better place of opportunity and community. Mobility reflects a city’s vitality, potential, and civic priorities. It makes a city a better home and a better place to visit. At IndyGo, getting people from one place to another is about more than just moving riders. It’s about helping our riders reach their hopes and dreams, their education and careers, their families and friends, their health and well-being, and another day of life in Indianapolis and the surrounding areas. We’re here because you’ve got somewhere to be—and you need an easy, reliable way to get there. So come on; get on and get going to wherever you want to go with IndyGo.INDYGO MISSIONAs the region's largest transit authority, we are duty-bound to set the bar for transparency, trust, and overall professionalism. Accountability: We are legally, ethically, and morally committed to utilizing all resources responsibly with integrity and transparency.  Diversity: We promote, embrace, and value all team members.  Safety: We ensure safe and secure environments.   Excellence: We strive for quality in everything we do. Teamwork: We actively promote effective communication, collaboration, and partnerships.  Respect: We value and treat all with dignity. BENEFITS WE OFFER Full-time positions with guaranteed 40 hours per weekMedical, dental, and vision coverage (effective on the first of the month following 30 days of employment)Free on-site wellness clinic for employees and their familiesRetirement plans (401A and 457B)Tuition reimbursementFree IndyGo transportation for employees and their familiesEligibility for the Federal Loan Forgiveness ProgramPOSITION PURPOSEThe Onboarding Specialist supports the Talent Acquisition and Human Resources (HR) team to ensure timely, thorough, and consistent onboarding of new hires. They schedule and facilitate New Hire Orientation (NHO) as well as partner with the Training Department to ensure coordination for incoming classes. ESSENTIAL FUNCTIONS AND RESPONSIBILITIESTo be successful in this role, team members must be able to perform the functions listed below satisfactorily. The company will provide reasonable accommodation to enable team members with disabilities to perform these functions.Provide effective customer service to prospective employees and hiring managers through all onboarding interactions.Handles and maintains confidential employee information and documentation in a secure and compliant manner.Coordinates, collects, and tracks all new hire paperwork including, but not limited to, pre-employment background checks, pre-employment physicals, drug screenings, verifying I-9 documentation, previous employment, education, motor vehicle record and license and certification verifications in compliance with applicable laws.Reviews prospective employee files to confirm all requirements and compliance are met prior to start dates.Serves as liaison between Talent Acquisition, Human Resources, prospective and current employees, and managers.Manages and updates new hire orientation guides and materials for prospective employees.Partner with the Training Department on developing the new hire orientation schedule, managing and communicating changes to all stakeholders as necessary.Facilitates new hire orientation including, but not limited to, communicating dates and instructions with all stakeholders, reserving space, preparing materials and presentations, ordering catering, setting up the room, facilitating activities and presentations, and collecting final paperwork.Supports IndyGo functional representatives in their respective sections of new hire orientation.Manages onboarding, internal communications and announcements. OTHER FUNCTIONSMaintains knowledge of policies and procedures relating to recruitment and selection, onboarding and offboarding. Assists and supports human resources department with general administrative duties as needed. Performs other duties as assigned.SUPERVISORY RESPONSIBILITIESNoneEDUCATION AND/OR EXPERIENCETo perform this job successfully, a team member must have the following education and/or experience.Associate degree in HR, Labor Relations, Organizational Development, or a related field; or three (3) years of equivalent HR or program coordination experience, Bachelor’s degree preferred.Previous experience with an applicant tracking system and other Human Resource Information Systems (HRIS) a plus. Previous Human Resources experience is a plus. KNOWLEDGE, SKILLS, AND ABILITIESThe requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily.Basic knowledge of human resources policies and processes, including but not limited to recruiting and selection, personnel files, compensation and benefits, performance, and development.Advanced proficiency using a computer and related technology, including proficiency with Microsoft Office, spreadsheets and databases, Human Resource Information Systems, and the internet.Excellent organizational skills, with attention to detail and ability to multitask.Ability to use discretion in decision-making and sound judgment in problem-solving. Ability to accurately enter and manage sensitive computer data and manual records.Ability to prioritize, classify, and manage tasks and time effectively.Ability to interact maturely, professionally, and tactfully with internal and external customers, both in person and through phone, email, and written correspondence.Basic knowledge of principles and practices of dealing with the public tactfully and effectively.Ability to work effectively as part of a larger team.Ability to operate office equipment, including copiers, fax machines, and phones.Average mathematical abilities (addition, subtraction, multiplication, division, percentages, ratios, and fractions), including the ability to apply principles of algebra and geometry.PHYSICAL DEMANDSThe physical demands described here represent those team member must meet to perform the essential functions of this job successfully.Position requires a team member to remain stationary for extended periods without being able to leave the work area.IndyGo is an Equal Opportunity Employer

Salary : $45,000 - $55,000