What are the responsibilities and job description for the Communications Coordinator position at Indy Grills?
Communications Coordinator
Location: Indianapolis, IN
Company: Indy Grills
About Us
At Indy Grills, we build high-quality outdoor living spaces and take pride in providing an exceptional experience for every homeowner. As we continue to grow, we're looking for an organized, proactive Communications Manager to help keep our projects, customers, and team running smoothly.
Position Overview
The Communications Manager serves as the communication hub between our homeowners, installation teams, and office staff. This role ensures everyone has the information they need at the right time, helping projects stay on schedule and customers remain informed throughout the installation process.
If you're highly organized, enjoy solving problems, and love keeping people informed, we'd love to meet you.
Responsibilities
- Communicate installation schedules and project updates with homeowners.
- Coordinate schedules and daily communication with installation crews.
- Confirm appointments and notify customers of schedule changes.
- Answer customer questions and provide timely updates throughout projects.
- Work closely with project managers to ensure accurate scheduling.
- Keep project information organized and up to date.
- Track communication and maintain customer records.
- Assist with administrative and operational tasks as needed.
- Help improve communication processes and customer experience.
Qualifications
- Excellent written and verbal communication skills.
- Strong organizational and time management abilities.
- Comfortable juggling multiple projects and priorities.
- Professional and friendly customer service skills.
- Detail-oriented with strong follow-through.
- Proficient with email, calendars, and computer software.
- Experience in scheduling, customer service, project coordination, or office administration is preferred.
- Experience in construction or home services is a plus but not required.
What Success Looks Like
- Homeowners always know what to expect.
- Installation teams receive accurate schedules and updates.
- Projects stay organized and communication is proactive rather than reactive.
- Customers have a positive experience from start to finish.
Benefits
- $25 per hour bonuses
- Paid time off
- Opportunities for growth within a growing company
- Positive, team-oriented work environment
If you enjoy organizing moving pieces, communicating with people, and helping a growing business deliver an outstanding customer experience, we'd love to hear from you.
Salary : $25