Inside Sales Manager Assistant

COMPANY OVERVIEW:

Industrial Metal Supply, founded in 1948, is a leading metals distributor with seven locations serving California and Arizona. We are entering an exciting new growth phase as we strive to expand our brand awareness and enhance our customer experience. IMS is committed to safety, quality, reliability, and operational excellence across all areas of the business. 

GENERAL PURPOSE

Provides leadership in driving profitable revenue growth and increased market share. Helps the Regional Inside Sales Manager (RSM) with reporting and training duties and maintains a healthy, productive team culture. Encourages and drives a consistent strategy set by the branch.

RESPONSIBILITIES/DUTIES: Essential functions of the job are denoted by an asterisk (*). Other duties may also be assigned. Please note that the essential functions may vary depending on department size, organizational structure and/or geographic location. Reasonable accommodation may be made to allow differently abled individuals to perform the essential functions of the job.

• Participates in the Branch’s strategic planning efforts.


• Make sure we provide excellent service to our customers by helping ensure the team is meeting their login time requirements and handling enough calls.


• Updates and keeps current reports such as the Old SO Report and Dispute Report. May also assist with Phone Reports, quotes, customer complaints and other documents.


• Evaluates business, industry and product trends for potential impact on the organization; identifies key business opportunities and potential threats/ obstacles relative to the achievement of short and long-term business objectives.


• Participates in the recruitment, selection, orientation, scheduling, and development of a high caliber, well-suited sales team.


• Partners with the inside and outside sales team in generating and proactively following up on sales leads and qualifying account potential.


• Provides guidance and day-to-day direction to the branch inside sales team on customer pricing and servicing issues.


• Ensures Inside Sales Representatives (ISR) manage their time effectively to generate profitable sales growth, while providing “hassle-free” customer service in line with quality standards, and working harmoniously with sales and operations staff.


• Reviews sales orders for accuracy in pricing, cutting, tolerances, units, etc., daily; approves returns and sales credits to specified criteria. Facilitates prompt and appropriate support on pricing issues and customer quotes; provides guidance/ assistance on sensitive customer calls.


• Carries out all responsibilities in an honest, ethical and professional manner.


• Keeps abreast of product, market and competitor trends. Identifies key opportunities and potential business threats and communicates appropriate information to the RSM, outside sales representatives, operations staff and customers.


• Partners with outside sales and RSM to identify/qualify prospects and retain/penetrate existing accounts. Make outbound calls to acquire/follow-up on new/additional business, or to inform customers of market conditions/ related information that can affect them.


• Responds to incoming calls in an effective, efficient and harmonious manner in collaboration with other inside sales staff. Provides customers with timely and accurate information related to product lines/usages, processing capabilities and delivery service. Thoroughly educates customers on products they are purchasing to minimize the likelihood of returns.


• Plays a key role in achieving service and quality standards. Informs the RSM of any large inquiries before quoting to obtain proper guidance for handling. Establishes pricing and confirms quotations to close the sale. Then reviews and confirms all sales orders with customers to ensure accuracy and reduce the likelihood of errors.


• Execute daily functions in a manner conducive to meeting company goals and objectives.


• May also handle large accounts with quoting and order entry functions and logging into queue on Dial pad.


• Reviews orders for invoicing daily for approval.

SUPERVISORY DUTIES  In accordance with applicable policies/procedures and Federal/State laws, may perform the following supervisory responsibilities: Planning, assigning, and directing work; coaching and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Supervises:

• Specified Inside Sales Team

Core Competencies: The following are the minimum qualifications that an individual needs in order to successfully perform the duties and responsibilities of this position. Please note that the minimum qualifications may vary based upon the department size and/or geographic location.

Knowledge/Skills:

• Equivalent HS Diploma and 3-5 years progressively responsible, related experience. College Experience is a plus.


• Demonstrated understanding of best-demonstrated practices in the areas of business development, customer intimacy, process improvement and distribution.


• Strong understanding of the industry and branch markets


• Computer (Word, Excel, PowerPoint) skills


• Ability to analyze fairly complex product data and develop innovative recommendations and solutions


• Excellent planning and organizing and project management skills. Ability to take ownership of and focus on critical initiatives, including promoting these initiatives to the rest of the team.


• Ability to communicate clearly, concisely and persuasively.


• Strong customer and results orientation


• Ability to interact effectively at all levels and across diverse cultures


• Ability to be an effective team member and lead fairly complex projects.


• Ability to handle multiple tasks simultaneously


• Flexibility to adapt to changing business, market and company conditions.


• Demonstrated understanding of best-demonstrated practices in the areas of sales and customer service


• Strong understanding of company products

LIFE AT IMS

The Company strongly believes that the more diverse our team, the better our work will be. We are committed to equal opportunity employment and celebrates inclusion in all circumstances. As an employee, you can expect:

• A supportive, inclusive atmosphere on a team that values your contributions.


• An attractive and competitive compensation package.


• Opportunities for growth and development via work experience and offerings from our HR/People Resources team and Learning and Development program.


• Frequent in-office events, lunch and learns, volunteer opportunities, and more.


• A generous and well-rounded benefits program featuring Vacation, Sick Leave, comprehensive medical benefits, retirement plans, tuition reimbursement,401k with company match, and much more

The Company believes that each team member makes a significant contribution to our success.  That contribution should not be limited by the assigned responsibilities outlined in a job description.  Therefore, this job description is designed to outline primary duties, qualifications and job scope, but not limit the employee or the organization to just the work identified. It is our expectation that each team member will offer his/her services wherever and whenever necessary to ensure the success of our endeavors and to pursue individual career growth.