TEI Product Specialist

Position Summary

The Product Specialist supports the Product Manager in executing day-to-day product lifecycle activities across a portfolio of engineered HVAC and enclosure cooling systems. This role focuses on operational execution, documentation control, cross-functional coordination, and data management — enabling the Product Manager to focus on product strategy, compliance leadership, and new product development initiatives.

The ideal candidate is highly organized, detail-oriented, technically curious, and comfortable working cross-functionally with Engineering, Sales, Marketing, Purchasing, Production, and Quality teams.

Key Responsibilities

1. Product Lifecycle & Documentation Management

• Maintain and update product manuals, installation guides, specification sheets, and technical documentation
• Manage revision control and ensure documentation reflects latest engineering changes
• Coordinate updates following UL/AHRI/DOE certifications or engineering revisions
• Track model transitions (new compressors, voltage changes, refrigerant updates, etc.)
• Maintain product image libraries, CAD files, and marketing collateral alignment

2. Certification & Compliance Support

• Assist with documentation packages for UL, AHRI, DOE, and other regulatory submissions
• Track certification status by model and maintain internal reporting dashboards
• Organize test reports, certification letters, and approval documentation
• Ensure marketing and sales materials reflect certified configurations only

3. Cross-Functional Coordination

• Serve as execution liaison between Product Management and:
  • Engineering
  • Marketing
  • Sales
  • Purchasing
  • Production
• Track action items from product meetings
• Help manage rollout sequencing for new models
• Support customer orders requiring configuration confirmation

4. Pricing & Commercial Support

• Maintain pricing sheets and update based on cost changes
• Assist in margin tracking and cost rollups
• Support CPQ updates and configuration accuracy
• Assist Sales with product data clarification

5. New Product Launch Support

• Support Stage-Gate or launch milestone tracking
• Maintain launch checklists
• Coordinate marketing asset timing relative to certification milestones
• Assist in preparing product launch materials and internal announcements

Qualifications

Required:

• Bachelor’s degree in business, Engineering, Marketing, or a minimum of 5 or more years in related HVAC experience.
• 2–5 years’ experience in product support, engineering support, technical sales, or manufacturing operations
• Strong Excel skills (formulas, data organization, tracking sheets)
• Experience working with ERP systems
• High attention to detail and process discipline

Preferred:

• Experience in HVAC, industrial equipment, or engineered products
• Familiarity with UL, AHRI, or regulatory environments
• Experience supporting new product launches
• Technical writing skills
• Understanding of AI systems and integrations
• Understanding of refrigeration systems, compressors, or electrical systems

Physical Demands:

The physical demands described here represent those an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Prolonged periods of sitting at a desk and working on a computer

Work Environment:

The characteristics of the work environment outlined here reflect the conditions an employee experiences when carrying out the essential functions of this role. Reasonable accommodations may be provided to assist individuals with disabilities in fulfilling these essential functions.

This job is located in an office environment that is heated and air-conditioned.