Service Operations Administrator

Position Overview:

We are seeking a highly organized and detail-oriented Service Operations Administrator to support our Public Safety Radio, 900 MHz Radio Network, Conventional Radio, and BDA departments.

The Service Operations Administrator reports to the Director of Service Operations and will be responsible for service administration, billing support, sales order processing, procurement activities, and operational support for multiple technical departments. The ideal candidate will work closely with field technicians, service personnel, sales staff, vendors, and internal teams to ensure accurate documentation, efficient workflow, and timely completion of daily operational tasks.

Key Responsibilities:

Service Administration & Billing Support

• Capture, review, and process all service-related billing information from field technicians and in-house technicians.
• Verify labor entries, materials, and service documentation for accuracy and completeness.
• Support billing activities for supported departments.
• Reconcile public safety sales commissions and maintain accurate tracking of sales commission-related activity.
• Maintain organized records related to service activities, completed work, and customer billing.

Sales Order Processing & Procurement

• Enter and manage Public Safety Radio and BDA sales orders.
• Review orders for accuracy and ensure required documentation is complete.
• Coordinate with internal departments to support smooth transition from sales through installation and completion.
• Assist with procurement of equipment, materials, and supplies.
• Coordinate with vendors regarding availability, lead times, and order status.
• Maintain purchase order and material tracking documentation.

BDA Department Administrative Support

• Assist with organizing and maintaining BDA project documentation, including:

-Grid reports

-System submittals

-Project paperwork

• Assist with communication and documentation requirements with Authorities Having Jurisdiction (AHJs).
• Help track permitting requirements, approvals, and project documentation.

Departmental Support

• Serve as an administrative resource to supported departments.
• Assist with maintaining accurate records within company systems.
• Support workflow improvements and process organization.
• Provide administrative assistance to technicians, managers, and project teams as needed.

Qualifications:

Required:

• 1-3 years experience with billing, procurement, purchase orders, or permitting processes.
• Strong organizational skills with excellent attention to detail.
• Ability to manage multiple priorities and deadlines.
• Strong written and verbal communication skills.
• Ability to work independently while supporting a team environment.
• High school diploma/GED.
• Proficiency with Microsoft Office Suite (Excel, Word, Outlook).
• Experience with SAP, HubSpot or service management software.

Preferred:

• Experience in telecommunications, two-way radio, public safety communications, construction, or technical service industries.
• Experience supporting field technicians, service departments, vendors, or contractors.

Location/Hours:

This is a full-time position, based in our Marshfield, MA office. Office hours are Monday – Friday, 8 am – 4:30 pm, with a 30-minute unpaid lunch.

Pay/Salary:

$25-$30/hr

About Industrial Communications:

Industrial Communications is a leading provider of wireless communications, tower site development, and construction services throughout New England, Florida, Colorado and Nebraska.

Founded in 1974, Industrial Communications has built a strong reputation through lasting customer relationships, industry expertise, and a commitment to excellence. For over 50 years, we have remained at the forefront of the telecommunications industry by investing in our people, infrastructure, and innovative wireless communication solutions.

Our success is driven by a forward-thinking approach to telecommunications and a dedication to providing exceptional products, services, and customer support. Whether supporting tower infrastructure, radio communications, construction services, or in-building coverage systems, our team is committed to delivering dependable and customized solutions.

At Industrial Communications, communication is more than our industry — it is the foundation of our culture. We foster an environment that encourages collaboration, professional growth, continuous learning, and long-term success. We welcome motivated individuals who are eager to grow within a dynamic and multifaceted organization, regardless of prior industry experience.

Our Products and Services Include:

• Two-Way Radio Sales and Service
• Wide-Area Digital Two-Way Radio Networks
• In-Building Coverage Solutions (BDA & DAS Systems)
• Tower and Network Construction Services
• Tower Site Development, Leasing, and Management
• Tower Construction Services

Industrial Communications provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pay: $25.00 - $30.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan

Work Location: In person

Salary : $25 - $30