What are the responsibilities and job description for the Sales and Operations Coordinator position at Industrial Automation Co?
Who is Industrial Automation, Co?
At Industrial Automation Co., our goal is to provide our clients with the industrial electronics parts they need right when they need them. We specialize in mature, legacy, and end-of-life products that you won’t find anywhere else, and we keep failure-prone parts in stock to reduce lead times. We are bringing industrial distribution into the 21st century by using advanced analytics to stock failure-prone parts, and advanced logistics to reduce lead times on non-stock items. Our primary goal is to reduce downtime and provide high-quality products on time at a great price.
Description Summary
Reporting directly to the Sales Manager, the Sales and Operations Coordinator plays a key role in supporting the sales team and ensuring smooth order and vendor operations. This position manages customer inquiries, order processing, vendor communications, and administrative tasks, while providing backup support for sales representatives as needed.
Essential Functions
Customer & Sales Support
- Send out quotes to customers in a timely manner.
- Respond to customer inquiries via phone and email.
- Assist with order processing, including credit card transactions.
- Follow up on customer orders to ensure timely delivery.
- Manages customer returns, replacement and/or refunds
- Assist in coordination of sales emails and live chat
- Serve as a backup for sales representatives when needed
Order & Vendor Management
- Manage orders with third-party vendors.
- Source and search for parts online through vendor networks.
- Purchase products from vendors once quotes are approved.
- Create purchase orders (POs) for purchased products.
- Communicate lead times for products to internal teams and customers
Administrative & Data Management
- Complete data entry for company systems and spreadsheets, including Vendor Supplier Forms and Certificates of Insurance.
- Maintain accurate records of orders, purchases, and customer communications.
Professional Development & Other Duties
- Increase product knowledge of the company’s business, products, and services.
- Perform other duties as assigned.
Education and Competencies
- Strong organizational and time management skills
- Excellent verbal and written communication skills
- Ability to multitask and prioritize workload in a fast-paced environment
- Detailed oriented with strong problem solving skills
- Customer focused with professional demeanor
- Proven experience in administrative or sales support
Additional Details
- Supervisory Responsibilities: No
- Work environment: Office based
- Physical demands: Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times.
- Travel required: Minimal, as required
Pay: $20.00 - $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid parental leave
- Paid time off
- Parental leave
- Vision insurance
Work Location: In person
Salary : $20 - $25