Assistant Branch Manager (Flushing Branch)

Job Title: Assistant Branch Manager 

Department: Consumer Banking - Flushing Branch 

Location: 39-02 Main Street, Flushing, NY 11354.

Reports To: Branch Manager

FLSA Status: Exempt

Summary: Assists the Branch Manager in managing bank branch by performing the following duties personally or through subordinate supervisors.

Essential Duties and Responsibilities include the following. Other duties may be assigned. 

1. Oversees the flow of cash and financial instruments in accordance with company policy.
2. Assesses risk of all financial transactions executed by organization personnel. Collects data to analyze the present and future financial status of the organization.
3. Directs, coordinates, and monitors activities to implement institution's policies, procedures, and practices concerning granting or extending lines of credit, commercial loans, real estate loans, and consumer credit loans.
4. Directs activities involving implementation of establishment services and functions including collecting delinquent accounts, authorizing loans, or opening savings accounts.
5. Establishes procedures for custody and control of assets, records, loan collateral, and securities to ensure safekeeping.
6. Contacts customers and business, community, and civic organizations to promote goodwill and generate new business.
7. Compiles and reports financial data as required by organization and government regulations. Prepares reports needed to satisfy tax requirements.
8. Examines, evaluates, and processes loan applications. Raises capital as needed by the organization.
9. Analyzes investment options and makes recommendations to Board of Directors or corporate officers for institution investment.
10. Talks to customers to resolve account problems.
11. Establishes and maintains contact with banking-related industries such as insurance, real estate, and securities.
12. Communicates with stockholders and other investors.

Supervisory Responsibilities:

This job has no direct supervisory responsibilities. However, under the guidance of the Branch Manager, the Assistant Branch Manager helps to manage subordinate employees in the Branch. Assist in the overall direction, coordination, and evaluation of these units. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Competencies:

To perform the job successfully, an individual should demonstrate the following competencies: 

• Analytical - Uses intuition and experience to complement data; Designs work flows and procedures.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Uses reason even when dealing with emotional topics.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Presents numerical data effectively; Able to read and interpret written information.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well.
• Judgment - Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position.
• Quality - Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality. 
• Quantity - Completes work in timely manner.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent.
• Initiative - Takes independent actions and calculated risks; Asks for and offers help when needed.
• Ability to perform services in person from a Bank office or branch to, among other things, access the Bank’s computer systems and engage in an interactive environment with co-workers.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands:

This is largely a sedentary role, requiring use of typical office equipment such as a computer, laptop and cell phone. Work is completed in person in an office environment. Walking around the office and talking to employees and supervisors is also required.

Appropriate reasonable accommodations that do not cause undue hardship will be made to enable qualifying individuals with disabilities to perform the essential functions of the job.

Education and/or Experience:

Bachelor's degree (BA) or equivalent from four-year college; or five years related experience and/or training including at least 1 year at supervisory role; or equivalent combination of education and experience.

Language Skills:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Fluency in Mandarin.