What are the responsibilities and job description for the IT Operations Officer position at Industrial and Commerce Bank Of China USA NA?
Job Title: IT Operations Officer
Department: Information Technology
Classification: Exempt
Reports to: Head of IT
Summary/Objective: Under the direction of the Head Of IT, takes complete responsibility for the day-to-day operations, user support and branch/office IT environment. Must be prepared to work a flexible schedule including nights and weekends.
Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Direct responsibility for supervising, evaluating and training IT operations staff in performing duties including off-hour coverage.
- Arrange training and assist end users to learn and use new applications.
- Maintain accurate and up-to-date computer hardware and software inventory control and update configuration information.
- Maintain operational dashboards, daily health checks, and system availability reports.
- Work with internal teams to resolve recurring technical issues and improve operational workflows.
- Maintain and update standard day-to-day operating procedures.
- Support patching, change management, and scheduled maintenance activities.
- Assist with disaster recovery tests and business continuity planning exercises.
- Contribute to compliance, audit, and security tasks by generating logs and documentation when required.
- Collaborate with application support, infrastructure, and cybersecurity teams for seamless operations.
Competencies:
In order to perform the job successfully, an individual should demonstrate the following competencies:
- Knowledge and experience in general banking IT operations, technical support, and/or infrastructure monitoring.
- Familiarity with ITIL practices for incident, problem, and change management.
- Basic understanding of Windows/Linux servers, networking concepts.
- Strong analytical, troubleshooting, and communication skills.
Required Education and Experience:
- Bachelor's degree (B. A. or B. S.) from four-year college or university or equivalent combination of education and work experience.
- 3 to 7 years of related experience and/or training.
Additional Qualifications:
Knowledge of Computer Operating Systems, Windows, Microsoft applications.
Language/Communication Skills:
Proficiency in Mandarin highly desirable.
Salary : $70,000 - $105,000