What are the responsibilities and job description for the Customer Service / Solutions Associate (Financials/ Banking) position at Indotronix International Corporation?
Location: Hybrid schedule. In office days will be 3 per week averaging 12 days per month in one of the following locations: St Petersburg, FL or Southfield, MI.
Responsibilities: Processes financial transactions accurately. Answers and responds to email inquiries. Assist with requests for information, referring more complex matters to colleagues.
Carry out standard customer service activities and handle simple customer inquiries. Maintain files and records. Organize own work schedule each day in line with changing priorities.
Skills: Knowledge of: General office practices and procedures. Microsoft Word, Access, Excel and Outlook to create/update documents, reports, spreadsheets.
At least 2 years of RECENT experience within the financial services, OR someone who has recently graduated with a Bachelor's degree in finance or related field and some professional work experience is preferred. Strong data entry skills with a high attention to detail.
Alpha-Numeric Data Entry assessment - Qualifying scores must be at least 5500 KPH with at least 85% accuracy in order to be considered for the role.
Professional demeanor
Connect with customers to strengthen the relationship, meeting personal needs through positive customer experiences. Meet high customer service standards.
Ability to navigate through several different systems at once, using a dual monitors
Proven reliability - zero to minimal issues with attendance or tardiness with current or previous employers.
Education: Minimum of High School Diploma
Salary : $20 - $22
