What are the responsibilities and job description for the Quality Customer Support pecialist position at Indotronix Avani Group?
Shift: Monday–Friday, 7:30 AM–4:30 PM CT (Hybrid only Friday)
The Quality Assurance Specialist ensures that all interactions, processes, and deliverables meet established quality standards. This position is designed to monitor, evaluate, and improve service delivery, ensuring compliance with regulatory requirements and enhancing customer, process, and stakeholder satisfaction.
Key Technical Requirements:
- Proficiency in Excel, Windows 10, and Microsoft 365 (Outlook)
- Preferred experience with SAP, JDE, i5; High Radius is a plus
Role Overview:
- Perform QA evaluations using MS Forms
- Track and report results, communicate outcomes, and provide feedback/coaching
- Maintain QA metrics, support documentation, and contribute to process improvements
Preferred Experience:
- Quality Assurance, auditing, or call/chat monitoring
- Performance evaluation using scorecards
- Data tracking/reporting and feedback delivery