What are the responsibilities and job description for the Voice IT Field Support Specialist position at Independent Software?
What You Will Do
As a Voice IT Field Support Specialist, you will provide hands-on technical support to install, maintain, and troubleshoot IT and voice systems across government sites. You will be responsible for preparing, configuring, and deploying computing equipment and communications hardware, while ensuring operational continuity and security compliance. Your work will involve both independent tasks and collaboration with site personnel, often requiring physical setup and transport of devices.
Key Responsibilities
- Conduct site surveys to evaluate current configurations and user needs.
- Prepare installation documentation, drawings, and implementation schedules.
- Install, configure, and test workstations, printers, teleconferencing devices, and peripheral hardware.
- Maintain, repair, and troubleshoot computers and telecommunications equipment.
- Install and maintain cabling (fiber optic/Ethernet) and telephone systems.
- Provide user training on hardware functionality and best practices.
- Document all configuration changes and service activities.
- Perform physical labor, including lifting equipment up to 50 lbs and working in tight spaces.
- Travel locally using a company vehicle to complete on-site support assignments.
- Work an assigned 8-hour shift within the hours of 6:00 AM to 6:00 PM
- Proficient in troubleshooting and repairing hardware and peripherals.
- Experience installing and configuring Windows operating systems and software applications.
- Knowledge of antivirus software, patch management, and basic networking.
- Ability to interpret technical manuals and schematics.
- Strong skills in Microsoft Office Suite (Word, Excel, PowerPoint, Access).
- Familiarity with Active Directory policies and security.
- Excellent time management, communication, and customer service skills.
- Capable of working independently with minimal supervision.
- Comfortable working in both office and field environments.
- High school diploma or GED with 0–2 years of relevant technical experience.
- Substitution: Associate’s or Bachelor’s degree in a technical field may substitute for experience.
- Must meet DoD 8570 IAT Level I requirements.
- Preferred: CompTIA Security CE or equivalent certification.
- Must possess an active TS/SCI with Polygraph security clearance to be considered for this role.
Independent Software is an Equal Opportunity Employer EOE, M/F/D/V.