Commercial Loan Servicing Specialist

JOB REQUIREMENTS: Commercial Loan Servicing Specialist - Full-Time (40

Hrs/Wk) Location: 327 North 17th Avenue, Wausau, WI, 54401, United

States Employee Type: FT Regular Non-Exempt Description We know what

you\'re thinking. \"What kind of name is IncredibleBank?\" Well, we\'re

glad you asked. With a name like IncredibleBank, we have a lot to live

up to. Our name is a promise we make every day to our customers and to

our team members (and hey, that could be you!). A promise that we strive

to be incredible in everything we do. A promise that will help our

customers, fellow team members, and our communities to do the

incredible. At IncredibleBank, we\'re all about ICE. What\'s ICE? ICE

stands for Incredible Customer ExperienceTM (that\'s right - an

experience so good and so important we trademarked it). ICE illustrates

the core values that drive everything we do - how we conduct business,

how we treat each other, and how we continuously strive to build on our

model of customer-focused banking. Our core values have been in place

for more than 50 years and continue to influence every aspect of our

operation today. So - how can you help us live up to our name? About the

Role We are eager to discuss the prospect of you joining our team as our

next incredible team member! This position allows you to partner with

other team members and key stakeholders to provide Incredible Customer

Experiences of your own! Duties and responsibilities may include:

Responsible for accurately processing and maintaining both routine and

complex loan transactions across multiple product types including

Consumer, Business, SBA, National Floor Plans, and Participations.

Understand and adhere to Bank policies, applicable laws and regulations,

and the Bank\'s BSA/AML Program to maintain compliance, reduce

regulatory risk, and protect the Bank from legal or financial exposure.

Maintain a high level of accuracy while providing proactive

communication and support to stakeholders to promote efficient

operations, strong collaboration, and consistent, high-quality service

experience. Validate the accuracy of loan terms and conditions within

the Bank\'s core operating system and third-party platforms to support

proper servicing, reliable reporting, and the prevention of operational

or customer-impacting errors. Reconcile general ledger accounts affected

by loan servicing activity to uphold the integrity of financial records

and identify discrepancies in a timely matter. Prepare accurate payoff

quotes and process paid loans within required timeframes to facilitate

smooth loan resolution and minimize financial or operational risk.

Complete account verifications and servicing requests accurately and

promptly to meet customer expectations and regulatory requirements.

Administer and maintain floor plan loan setups and system updates,

including unit pricing and billing data to support effective portfolio

management and accurate customer billing. Partner with floor plan

lenders and internal Credit teams to reinforce adherence to policies,

guidelines, and risk management standards, supporting overall portfolio

quality. Prepare and distribute monthly manual billing statements for

floor plan customers; monitoring incoming payments and proactively

follow up on outstanding balances to promote timely collections and

reduce delinquency risk. Upload audit documentation to third-party

platforms and coordinate with customers to obtain supporting

information, such as rental revenue invoices to support accurate

reporting, audit readiness, and compliance requirements. Prepare and

complete paid loan recorded satisfactions, lien releases, and UCC

filings and contributions to support proper collateral release, maintain

compliance with legal requirements, and protect the Bank\'s secured

position. Build and maintain strong relationships with third-party

vendors, customers, and external partners to support servicing accuracy,

facilita e timely issue resolution, and elevate the overall customer

experience. This is a regular full-time hourly non-exempt position,

averaging approximately 40 hours/week. Schedule may vary between the

hours of 8:00 am to 5:30 pm CST Monday through Friday. This position

will work on-site at our IncredibleBank branch location on 17th Avenue

in Wausau, WI. About You You do what is right over what is easy. You

don\'t settle for good enough. You\'re driven to learn and grow. You

recognize your impact on the customer experience, regardless of your

role. Those attributes are just a few things our incredible employees

have in common. And, if you are looking for an opportunity to join a

dynamic team, we\'d be so excited to learn a little more about you and

your interest in joining the team! Our recommended and preferred

qualifications are: Associate degree from an accredited college or

university and 2-4 years related experience or training in lending, loan

processing, or compliance; or an equivalent combination of education and

experience demonstrating the ability to successfully perform the

responsibilities of the role. Working knowledge of commercial loan

structures, documentation, and servicing requirements. Familiarity with

loan participation, lines of credit, and floor plan lending preferred.

Ability to analyze and interpret financial and loan data to support

accurate servicing, decision-making, and issue resolution. Strong

interpersonal, written, and verbal communication skills, with the

ability to convey information clearly and professionally to both

Internal And External Stakeholders. About Our Benefits And Compensation

Our promise of ICE extends to our employees as well. Our employees are

our greatest asset, and we strive to show our appreciation by offering

top-tier benefits and, dare we say, more than competitive compensation

that we\'re willing to discuss up front. And we are constantly

evaluating and improving our benefits. In fact, eligible employees

receive over 30 days off per calendar year! That includes 18 days of PTO

to begin, PLUS an Anniversary Holiday, Birthday Holiday, Wellness

Holiday, and 12 observed Bank Holidays. Check out our total rewards

package at: https://www.cbmicrosite.com/incrediblebank About the Company

IncredibleBank first started in 1967 as River Valley Bank with a single

location in Rothschild, WI. And we may have strong roots in community

banking, but IncredibleBank wasn\'t awarded as one of America\'s Most

Innovative Banks by the Independent Community Bankers of America for our

popcorn Fridays. Though we do love free popcorn\... We strive to stay on

the leading edge of banking technology with the goal providing the best,

simplest way for our customers across the country to do their banking.

But if our customers need us, they can pick up the phone and talk to a

real person. And that\'s what makes us America\'s first national online

community bank. And who doesn\'t love the idea of a national community?

Today, IncredibleBank is a \$2.0 billion-asset institution that has

grown to 17 brick-and-mortar locations with customers in all 50 states.

But we know that as an employer, it\'s less about size than it is about

culture. That\'s why we\'re especially proud to have been certified as a

Great Place to Work. Learn more about our Great Place to Work engagement

results here: https://www.greatplacetowork.com/certified-company/7022621

IncredibleBank is an Equal Opportunity Employer. We will consider

applicants for our positions without regard to any category protected by

applicable federal, state, or local law, including but not limited to:

race, color, religion, sex, gender identity, sexual orientation,

pregnancy, age, national origin, physical or mental disability, military

or veteran status, genetic information, or any other protected

classification. PI285103336 \*\*\*\*\* APPLICATION INSTRUCTIONS: Apply

Online: https://www.click2apply.net/DdRVgeSgw1 ZEFJgqiGZQG