What are the responsibilities and job description for the L1 Support Technician – Radiology IT Services position at Incendia Partners?
We are seeking a versatile and driven IT professional to serve as the eyes and hands in the field for our radiology IT operations. This role combines on-site field support, Level 1 and some Level 2 troubleshooting, and basic networking tasks to maintain the stability and performance of systems critical to radiology workflows. You will support imaging center users directly while coordinating with central IT teams to maintain, optimize, and expand infrastructure.
Please no third party
Key Responsibilities
- Provide on-site technical support for radiology imaging centers, addressing hardware, software, and connectivity issues.
- Troubleshoot workstations, imaging devices, printers, and radiology-specific software including PACS, RIS, PowerScribe, and EPIC.
- Serve as an extension of centralized L1 support by executing field-based troubleshooting, installations, and escalations.
- Perform basic networking tasks, including cable testing, port tracing, and light configuration of switches and firewalls.
- Assist with the racking, unracking, and physical setup of IT equipment in data centers, telecom rooms, and office environments.
- Monitor system performance on-site, identify anomalies, escalate issues as needed, and thoroughly document resolutions.
- Assist with technology rollouts, imaging center onboarding, equipment refreshes, and site surveys.
- Maintain accurate local inventory of IT equipment, accessories, and spares.
- Collaborate with IT teams to improve support processes and infrastructure reliability based on field insights and user feedback.
- Deliver high-quality support with urgency and empathy, recognizing the impact IT has on clinical care and patient outcomes.
Qualifications
- 1-2 years in IT support
- MUST be eager to learn
- Proficiency in desktop support (Windows OS, workstation/peripheral troubleshooting).
- Working knowledge of radiology systems and workflows is highly desirable.
- Experience performing basic switch/router configuration and firewall troubleshooting.
- Comfortable handling physical IT setup tasks and equipment installations.
- Excellent problem-solving skills, attention to detail, and documentation practices.
- Strong interpersonal and communication skills; ability to support both clinical and technical users.
- Some local travel: Madison
Tech Stack
- Device & User Management: Microsoft Intune, Active Directory, Azure Active Directory, Autopilot Provisioning
- Systems & Platforms: ServiceNow, Windows 10 / 11, Microsoft 365, iPadOS
- Remote Management & Security: NinjaRMM, SentinelOne,
- VPN Clients: Cato, Sophos SSL VPN
- Peripheral Support: Printer Setup & Troubleshooting – Driver issues, network printers, shared queues:
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