What are the responsibilities and job description for the Account Manager position at Impact XM?
At Impact XM, we don’t just organize pharma congresses and medical events — we bring them to life. We’re looking for an Account Manager who thrives under tight deadlines, loves bold ideas, and enjoys transforming complex medical and scientific content into high-impact experiences on the show floor.
As an Account Manager, you’ll lead client relationships, manage projects from start to finish, and help shape memorable experiences for pharmaceutical and healthcare clients. You’ll also play a key role in identifying growth opportunities, mentoring junior team members, and collaborating across teams to ensure clients see us as a trusted partner — today and into the future.
What You’ll Do
Client Leadership & Strategy
Impact XM is a global event and experiential marketing agency that empowers brands to power business. From events, exhibits and environments to digital engagements and consumer activations, we create experiences that connect brands and consumers in a meaningful way. This ensures we live up to our name by making a positive impact on people’s lives and our clients’ business.
OUR BRAND – What We Believe
Passion
is Paramount – We love what we do, take pride in doing it and celebrate what we accomplish.
ABC
Always Be CURIOUS – We explore the possibilities, discover innovative solutions, and learn from experience.
We>Me
Collaboration and transparent communication creates our best work.
Trust
is Earned – We are defined by our actions and held accountable to our co-workers, clients, and outcomes.
Respect
is Given – We understand, acknowledge, and appreciate the perspective and actions of others.
Safety Message
We want to ensure your safety and protect you from potential scams. Recently, there have been fraudulent job postings circulating online that impersonate Impact XM. These scams aim to deceive unsuspecting applicants by offering nonexistent positions and requesting personal information or upfront fees.
Remember that our company does not endorse any job postings outside our official job channels. All of our open jobs can be found and applied to on our official careers site . If one of our team members is reaching out to you regarding a role it would come from an email alias ending in @impact-xm.com. If you encounter a suspicious offer, report it through the job platform on which you found it or report email as spam.
As an Account Manager, you’ll lead client relationships, manage projects from start to finish, and help shape memorable experiences for pharmaceutical and healthcare clients. You’ll also play a key role in identifying growth opportunities, mentoring junior team members, and collaborating across teams to ensure clients see us as a trusted partner — today and into the future.
What You’ll Do
Client Leadership & Strategy
- Serve as the primary contact for pharma and healthcare clients, managing day-to-day communications and ensuring seamless delivery.
- Collaborate with internal and external teams to develop and execute congress and medical event strategies.
- Manage budgets, timelines, and expectations with precision and attention to detail.
- Provide strategic insights and proactive solutions that add value and elevate the client experience.
- Oversee delivery of pharma congresses and medical trade shows, including pre-event planning, shipping, on-site production, and post-event reporting.
- Develop detailed project plans, coordinate vendor relationships, and ensure all event elements align with client objectives and regulatory requirements.
- Maintain comprehensive documentation: work orders, schedules, briefs, and operational checklists.
- Liaise with venues, associations, and compliance teams to secure approvals and ensure adherence to industry regulations.
- Build strong, long-term relationships with key client stakeholders in pharma and healthcare.
- Identify opportunities within existing accounts and support new business development initiatives.
- Contribute to proposals, brainstorm sessions, and strategic presentations to win new business.
- Monitor client budgets, forecasts, and invoicing to ensure accuracy and profitability.
- Maintain oversight of all program components in quotes and billing while delivering exceptional service.
- Mentor and support junior team members, sharing knowledge and best practices.
- Foster a collaborative, positive team culture in a fast-paced environment.
- Support problem-solving and issue resolution across project teams.
- 3 years of account management experience, ideally within pharma, medical, or healthcare events, or in an experiential marketing/agency setting.
- Passion for client service and building lasting relationships with healthcare stakeholders.
- Strong project management skills — confident managing timelines, budgets, and expectations.
- Excellent written, verbal, and visual communication skills, with the ability to present complex scientific content clearly.
- Solutions-oriented mindset and flexibility to thrive in a fast-paced, entrepreneurial environment.
- Experience collaborating with cross-functional teams, including creative, production, regulatory, and logistics.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint).
- Willingness to travel (~20%) for client meetings, event installations, and congress support.
Impact XM is a global event and experiential marketing agency that empowers brands to power business. From events, exhibits and environments to digital engagements and consumer activations, we create experiences that connect brands and consumers in a meaningful way. This ensures we live up to our name by making a positive impact on people’s lives and our clients’ business.
OUR BRAND – What We Believe
Passion
is Paramount – We love what we do, take pride in doing it and celebrate what we accomplish.
ABC
Always Be CURIOUS – We explore the possibilities, discover innovative solutions, and learn from experience.
We>Me
Collaboration and transparent communication creates our best work.
Trust
is Earned – We are defined by our actions and held accountable to our co-workers, clients, and outcomes.
Respect
is Given – We understand, acknowledge, and appreciate the perspective and actions of others.
Safety Message
We want to ensure your safety and protect you from potential scams. Recently, there have been fraudulent job postings circulating online that impersonate Impact XM. These scams aim to deceive unsuspecting applicants by offering nonexistent positions and requesting personal information or upfront fees.
Remember that our company does not endorse any job postings outside our official job channels. All of our open jobs can be found and applied to on our official careers site . If one of our team members is reaching out to you regarding a role it would come from an email alias ending in @impact-xm.com. If you encounter a suspicious offer, report it through the job platform on which you found it or report email as spam.
