What are the responsibilities and job description for the Account Manager position at CAC?
Overview
CAC Global Inc. is a trusted and long-standing wholesaler of high-quality restaurant supplies, serving both front- and back-of-house needs for foodservice businesses across North America. Headquartered in Central New Jersey, we’ve built a reputation for reliable products, competitive pricing, and exceptional service. As we continue to expand our customer base and strengthen relationships across the foodservice industry, we are seeking a motivated and customer-focused Account Manager to join our team. This role is responsible for managing client accounts, supporting sales growth, and ensuring exceptional service delivery. The ideal candidate is proactive, highly organized, and experienced in managing customer relationships in a fast-paced environment.
Duties
- Serve as the primary point of contact for key customer accounts, ensuring prompt and accurate responses to inquiries, orders, and service needs.
- Build and maintain strong relationships with both new and existing customers to support long-term business growth and customer satisfaction.
- Manage and monitor customer orders from entry to delivery, coordinating with warehouse, logistics, and customer service teams as needed.
- Identify customer needs, recommend appropriate products, and promote new or high-demand offerings to drive revenue growth.
- Track customer performance, purchasing trends, and account status to identify opportunities or potential risks.
- Assist with generating quotes, processing purchase orders, and ensuring pricing accuracy.
- Resolve customer issues related to products, billing, or deliveries in a timely and professional manner.
- Collaborate with Accounts Receivable to review outstanding balances and assist in payment follow-up when necessary.
- Prepare account summaries, sales reports, and performance updates for management.
- Maintain accurate and organized documentation of all customer communications and account activities.
- Participate in internal meetings, product training, trade shows, or customer visits as needed.
- Perform additional duties and projects assigned to support the sales department.
Skills
- Minimum 2 years of experience in account management, sales support, customer service, or a related business role.
- Bachelor’s degree in Business, Marketing, Communications, or related field preferred.
- Experience in wholesale, distribution, restaurant supply, or foodservice industry is a plus.
- Proficiency with ERP systems, CRM tools, Microsoft 365, and online communication platforms.
- Strong interpersonal and communication skills, both written and verbal.
- Bilingual fluency in English and Mandarin (spoken and written) strongly preferred.
- Ability to commute or relocate to Piscataway, NJ prior to starting the role.
Join us as an Account Manager and be part of a vibrant team dedicated to delivering innovative solutions while fostering meaningful client partnerships. Your energy, expertise, and proactive approach will drive success—for our clients and your career growth!
Job Type: Full-time
Pay: $50,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- Health insurance
- Paid time off
- Professional development assistance
Work Location: In person
Salary : $50,000 - $60,000
