Job Function:
Technical Customer Service Representative – Premium Manufacturing Brands
- 2 years of Customer Service experience within a manufacturing environment is required
- Standard First Shift: 8:30 AM – 5:00 PM (Monday – Friday) with some flexibility on start times
- Pay is up to $49,920 annually with a performance-based pay increase following a 90-day review
- Technical Focus: This role involves hands-on troubleshooting and product support for industrial tools and professional-grade equipment
- Exceptional Stability: Join a 75-year-old, European-owned industry leader with a "people-first" culture and 20 year average employee tenures
- Comprehensive Benefits: Medical, Dental, Vision, and 401(k) with company match (eligible after ~30 days) plus company-paid disability
- Must have a high school diploma or GED (Associate degree in Business or Communications is a plus)
- 100% Onsite Role (No remote/hybrid)
- Located in the Germantown, WI area
This full-time Technical Customer Service Representative career opportunity is with a premier, global house of brands known for professional-grade durability and innovation. Operating with a focus on "personal touch" service and long-term sustainable growth, this company thrives on building deep intimacy with both B2B distributors and B2C end-users. Unlike high-volume call centers, this is a specialized, collaborative environment where you are treated as a brand expert and a trusted partner. If you are a resourceful problem-solver with a background in manufacturing and a desire to grow within a stable, world-class organization, this is the perfect career home.
The successful candidate's duties and responsibilities will encompass the following:
- Deliver world-class technical support to global B2B distributors and B2C end-users, handling inquiries regarding product selection, stock availability, and complex troubleshooting
- Manage the full order and return lifecycle, including the accurate processing of purchase orders, EDI documents, and RMA/warranty-related requests
- Serve as a primary technical liaison between Sales Managers, Production Schedulers, and the Quality Department to resolve product discrepancies and expedite customer requirements
- Update and maintain critical customer web portals, ensuring accurate invoicing, shipping status tracking, and the timely resolution of return authorizations
- Collaborate with the Accounting and Sales teams to onboard new accounts, maintain current customer data, and assist with high-level quotes and sales promotions
The background of the successful candidate must include the following:
- A minimum of 2 years of experience in a manufacturing customer service setting, specifically working with sales reps and technical product specifications
- Direct exposure to RMA or warranty-related processes is highly preferred, as these tasks align with the core day-to-day responsibilities
- Proven reliability and a stable work history; our client values longevity and is seeking a candidate who is prompt and present every day
- Technical proficiency in the Microsoft Office Suite and the ability to learn complex internal order-management systems quickly
- Strong troubleshooting skills with a "can-do" attitude and the ability to explain technical concepts to a variety of audiences
- Excellent written and verbal communication skills with a high level of professional energy and self-motivation
- A residence within a 45-minute drive of the Germantown / Northern Milwaukee area
Please apply here or at impactsolutions.com/opportunities where you can see and apply for any of our open positions.
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