What are the responsibilities and job description for the IT Helpdesk Technician - Level 2 position at Impact Business Technology?
Job Description
We are seeking an IT Helpdesk Technician - Level 2 to join our team! You will be primarily assigned to a customer site in Austin, TX. You will resolve computer-related issues for our clients through telephone, remote support, or on-site assistance.
Responsibilities:
Impact Business Technology is a Managed IT Services provider offering services to small and medium enterprises primarily in the Connecticut and NYC metro area. Our business is built on an unwavering commitment to deliver excellence in customer service. We focus every ticket, every project and every day on doing the right thing for the customer.
Impact Business Technology is a Managed IT Services provider offering services to small and medium enterprises primarily in the Connecticut and NYC metro area. Our business is built on an unwavering commitment to deliver excellence in customer service. We focus every ticket, every project and every day on doing the right thing for the customer.
We are seeking an IT Helpdesk Technician - Level 2 to join our team! You will be primarily assigned to a customer site in Austin, TX. You will resolve computer-related issues for our clients through telephone, remote support, or on-site assistance.
Responsibilities:
- Perform scheduled and preventative maintenance for our clients including patch management, AV scans and OS maintenance
- Provide technical assistance for networking, security, computer hardware and software
- Resolve issues for clients via phone, in person, or using remote support tools
- Recommend hardware and software improvements
- Track customer issues and resolutions using a web-based helpdesk application
- Previous experience in IT, customer service, or other related fields. Experience is an MSP environment strongly preferred.
- Experience managing Office 365/ Microsoft 365 cloud services is preferred
- Ability to clearly communicate with clients, supervisors and team members
- Strong troubleshooting and critical thinking skills
- Positive and professional demeanor
Impact Business Technology is a Managed IT Services provider offering services to small and medium enterprises primarily in the Connecticut and NYC metro area. Our business is built on an unwavering commitment to deliver excellence in customer service. We focus every ticket, every project and every day on doing the right thing for the customer.
Impact Business Technology is a Managed IT Services provider offering services to small and medium enterprises primarily in the Connecticut and NYC metro area. Our business is built on an unwavering commitment to deliver excellence in customer service. We focus every ticket, every project and every day on doing the right thing for the customer.
