What are the responsibilities and job description for the Order & Sales Support Representative position at iMPact Business Group?
Our client, a Global Medical Device Manufacture has an immediate opening for a Sales Support Specialist for a 18 Month Contract. Our client offers results-driven people a place where they can make a difference - every day! You will also have the opportunity to work with other like-minded, self-directed, and detail-oriented Top Talents in an extremely collaborative and professional environment.
8am to 5pm Shift (Eastern Time Zone) Mostly remote! Candidates must be in driving distance from Tulsa, OK 74145 or Oklahoma City, OK 73116.
Responsibilities:
- Follow order entry process and provide proactive updates on order status to accelerate billing process
- Provide phone support for inquiries from sales and healthcare professionals.
- Engage, interact, and respond in a prompt, accurate, courteous and poised manner to encourage positive business relationships
- Process all work in accordance with relevant working practices and standard operating procedures.
- Provide feedback and suggestions to improve service levels, internal processes and customer support methodology
- Consistently demonstrate a positive, constructive, and cooperative attitude in the business environment
- Provide support beyond standard hours as needed if call volume and/or workload require additional time
- Support Sales Department by providing answers to questions generated by telephone, e-mails and fax
- Prepare product or service reports by collecting and analyzing customer information
- Implement and support Quality initiatives throughout branch
- Implement procedures to maintain accurate inventory records in the Enterprise Resource Planning (ERP) system through proper billing and replenishment processes
- Additional duties as assigned
Requirements:
- 3 years of experience required, associate's degree preferred but not required. Minimum high school Diploma.
- Analytical experience working with data to solve problems and develop processes
- Organized and detailed oriented
- Strong verbal and written communication skills
- Computer Savvy and experienced with Microsoft Office Suite of products
- Proficiency in Excel including pivot tables and various functions
- Comfortable in a fast-paced environment
- ERP Experience (JDE, SAP, or Oracle) desired
- Adaptability
- Energized/High achiever
- Proven experience and success working remote - must be accountable 100% during working hours and active in work queue!